How does it work?

This is the Nexus pre-pay IT support offering. You don’t need to know in advance what you’re going to need it for, or when.

You make a deposit into your retainer account.
Call or email when you need some work doing. We’ll raise a ticket.
We use the rate card to deduct a sum from your retainer account when the work is done.

The rate card has different hourly rates for different skill sets we offer.

Timing

Each time you top-up a block of credit, it lasts two years.

We also have options for monthly top-ups which we offer to complement other support contracts.

Budgeting

You can save today’s surplus budget for future use. Your investment is effectively ring-fenced for IT support.

You can also run one or more retainers side-by-side with other contracts, and allocate to specific uses.

Very few tasks are out-of-scope for a retainer contract.

No Constraints

Mix of different work and skills needed? No problem.
Just a short bit of help needed? That’s fine.
Not sure what help you might need, or when? That’s exactly what the retainer is for.

Experience – On Demand

All our professional engineers can be accessed via a Nexus retainer contract. The staff you’ll meet will be the same ones who drive our service desk and projects teams.

There’s no need to go through an estimation and quoting process – with a retainer, we’re ready already.

Most of the time, we attend to your request as soon as we reasonably can, during working hours. If you want to plan work for out-of-hours, or jump the queue for a guaranteed faster response, we’ll apply a simple and clear multiplier to the standard rate.

FAQs

Of course. Contact our sales team and we’ll get you a copy.

Sorry, no. We have alternative provision for this, as we have overheads to keep our engineers on standby. Contact us.

A few minutes, usually.

We can give you a portal login, or you can ask your account manager.

We can give you a portal login to see reports, or you can ask your account manager.

We can set up a separate retainer contract for as many times as you have separate budgets.

Your retainer credit is purchased in blocks, which are consumed on a first-in, first-out basis. You need to consume each block within 2 years, so you have plenty of time to call off our help. For continuous availability, top up before the last credit is consumed.

What our clients say…

We really value our partnership with Nexus, they manage our day to day IT needs and ongoing strategy. When short notice requirements arise, such as implementing the wireless network for our NHS vaccination centre, they were able to quickly introduce the relevant solution. We look forward to continuing working with Nexus over the coming years and would recommend them to other organisations!
Rachel Lawrence
Group FInancial Director, Greendale Group
t’s been a pleasure working with Nexus. Knowing they are always on hand in the background gives us the freedom and confidence to get on with helping our customers and running our business
Tom Woodman
Chief Executive, Cornerstone Housing
I recently joined the firm as the Practice Manager with a limited level of IT knowledge and Nexus have been extremely helpful to us. We have identified the key priorities and tasks and worked very well together with completing this work. The staff have become very well known to us and it feels as if we are very much one team, in fact they feel like our staff! I would strongly recommend Nexus to other businesses and look forward to a continuingly successful partnership.
Nick James
Practice Manager, Boyce Hatton Solicitors
We’ve partnered with Nexus for 15 years; they provide the technical expertise for our IT systems and staff which our company relies on whilst also supporting our internal IT staff when required. This partnership is critical for our business as it means that we can allow our teams to focus on what they need to whilst knowing that Nexus is there to fall back on when needed.
Lucy King
IT Manager, Clarkebond engineering and management consultancy
I believe having Nexus as an extension of my resources will allow our firm to be stable and prepared for the future
Working with Nexus allows us to focus on our customers rather than our IT, it’s been critical to the recent growth we’ve experienced.
IT Manager

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Retained Support

Flexible Retained Support