UC Assurance Services
1-Hour Response SLA for Critical Issues
We understand the importance of your unified communications infrastructure and the impact that service degradation can have on your business. That’s why we ensure a response within one business hour from a certified Microsoft unified communications engineer, in order to remediate critical issues.
Delivered 8am to 6pm Monday to Friday
Problems often happen when you least expect them, both before and after business operating hours. Our UC Assurance Packs provide support between 8am and 6pm Monday to Friday with optional 24/7 cover if required.
Support for your entire UC platform
We know that a unified communications infrastructure leverages several platforms in order to provide service to end users. We don’t just provide support for Microsoft Skype for Business but also for additional supporting components such as Microsoft Office Web Apps, Microsoft Exchange Server Unified Messaging and Microsoft IIS Application Request Routing.
Critical Fault Escalation
Fault escalation to Microsoft Product Support Services (PSS)
Resolving issues in a timely manner is important for every business-critical application, as a Microsoft Gold Communications partner, our UC Assurance Packs include fault escalation directly to Microsoft Product Support Services (PSS), so we can ensure you’re back on track in the shortest time frame possible.
New enhanced monitoring of your UC infrastructure
Monitoring your UC investment is critical in order to proactively prevent issues that may lead to service degradation. Our new Nexus Voice Operations Centre (NVOC) provides a single pane of glass for your entire voice network. Management is centralised, providing enriched alarm dashboards, trend analysis and rapid Root Cause Analysis (RCA) so issues can be resolved in real time.
Media Gateway Support
AudioCodes & Enhanced Media Gateway Support
In addition to supporting your Microsoft Skype for Business platforms, our UC Assurance Packs also provide support for enhanced media gateways for AudioCodes. We’ll investigate, remediate and liaise with vendors regarding issues, allowing you to focus on your business.
|1-hour response SLA for critical issues|
|Delivered 8am to 6pm Monday to Friday|
|Support for your entire UC platform|
|Critical fault escalation to Microsoft Product Support (PSS)|
|Proactive monitoring for your UC infrastructure|
|AudioCodes & Sonus enhanced media gateway support|
|Remote environment health checks and reports||2 (half yearly)||4 (quarterly)|
|PSTN carrier support with either ISDN or SIP vendors|
|Remote patch management|
|Remote configuration changes|
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Assurance for IT PROs
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Assurance for Business