IT Support

Nexus Open Systems provides managed IT support and IT consultancy to government, charity and private sector organisations across the UK.

Finalists in Three Categories

Exeter Living Awards 2024

IT Consultant Connecting Network Cable Into Switch

Our Services

IT Support

CLOUD IT Solutions

Business Continuity
& Disaster Recovery
(BCDR)

Managed IT services Case Study

Step One

DATA Backup CASE STUDY

Ensors

Why choose Nexus for your managed IT Support?

Nexus is one of the leading and most experienced IT solutions and services providers in the region.

We have customers across England and Wales, providing industry-leading services and solutions to multiple sectors including education, enterprise, SMEs and local and central government.

HighLY-RatED IT Support

How are we doing?

1st Response

 Service request with
1st response within target

Resolved

Service requests resolved
within target

Satisfaction

% of service users clicking the
happy face on ticket survey

Data from Q4 2023

The Benefits of Nexus Managed IT Services

Fixed Costs

With a fixed per user/per server pricing model, scaling your business is made easy and clear from the start.

Planning & Strategy

Following an initial in-depth system audit, an IT strategy plan is compiled for every client, outlining when and why investment is required, reducing unexpected costs.

Pro-active Monitoring

Your systems, servers and PCs are monitored 24/7 to ensure, where possible, issues are caught ahead of time.

Service Desk

Staffed with Microsoft Certified Professionals (MCPs) ready to assist you by phone, email or in person, with a focus on first-call resolution.

Cyber Security

Industry-leading security products, deployed by experts, ensuring you get the best solution for your business.

Microsoft 365 Expertise

Work with our leading Microsoft experts to get the most from your Microsoft 365 licences or Microsoft Azure solution.

Since our formation in 1998, our aim has been to work with market-leading suppliers and best-in-class partners to deliver the superior support.

Highly accredited engineering staff with continuous training

Rigorous ISO27001 information security certified, rare in our sector

Mature, contemporary suite of IT tools and services

Capable service desk with high positive feedback scores who fix about about two thirds of client tickets on first attention

ISO 27001 Badge

For two years in a row, we have been named as one of the top 50 managed IT service providers in the UK in the independent Cloudtango industry review.

They said: “… we selected Nexus Open Systems based on their overall performance and continual service improvements.”

Strategic Partners

The worldwide Microsoft Partner Program is for technology companies that use Microsoft software to build or distribute innovative software and hardware solutions.

As an accredited Microsoft Solutions Partner, Nexus has the Modern Work designation at SMB and Enterprise level in the Microsoft Partner Network, demonstrating our ability to meet the evolving needs of business customers in today’s fast-moving marketplace. We are actively pursuing multiple of these new designations.

We also subscribe to Advanced Support for Partners, so we can also escalate more quickly and directly to experienced Microsoft cloud engineers.

Dell Technologies Gold Partner Logo
Audiocodes Platinum Partner
SonicWall Secure First Gold Logo
Gamma accredited partner

Case Studies

Over the last 25 years we’ve delivered successful projects and solutions to over 1,000 organisations across all sectors. We aim to help our customers work more efficiently and achieve maximum return on their investments. Please browse our case studies to find out about our work and how we’ve helped our customers.

Accountants

A valued Nexus client for more than 16 years 

Charity

Managed IT Services

Healthcare Recruitment

Core Switch Replacement

Accountancy

Veeam Architecture Consultancy and Managed Support

Construction

Microsoft Teams

Boyce Hatton logo
Legal

Cyber Essentials Certification

Get in touch

Use the contact form to reach one of our team.

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