IT Support

Delivering IT support and solutions to clients across England and Wales, Nexus offers managed IT support, infrastructure support and consultancy serving as your complete trusted IT partner.

Microsoft 365

We are a Microsoft Solutions Partner, specialising in the licensing and deployment of office software, including Copilot, SharePoint, Teams Phone and Defender cybersecurity.

Why choose Nexus for your managed IT Support?

With over 25 years experience and a team of over 50 skilled professionals, Nexus is your trusted IT partner. Whether you manage your IT internally or prefer outsourcing, we’ve got a range of support packages to meet your business needs.

Headquartered in Exeter and with further presence in Bristol, Cardiff and Birmingham, we have customers across England and Wales, providing industry-leading services and solutions to multiple sectors including education, enterprise, SMEs and local and central government.

You’ll enjoy peace of mind as we’re ISO27001 certified, Cyber Essentials Plus Certified and a Microsoft Solutions Partner in Modern Work.

Highly-Rated IT Support

How are we doing?

1st Response

 Service request 1st response within target

Resolved

Service requests resolved within target

Satisfaction

% of service users clicking the happy face on ticket survey

Data from Q2 2024

The Benefits of Nexus Managed IT Services

Fixed Costs

With a fixed per user/per server pricing model, scaling your business is made easy and clear from the start.

Planning & Strategy

Following an initial in-depth system audit, an IT strategy plan is compiled for every client, outlining when and why investment is required, reducing unexpected costs.

Pro-active Monitoring

Your systems, servers and PCs are monitored 24/7 to ensure, where possible, issues are caught ahead of time.

Service Desk

Staffed with Microsoft Certified Professionals (MCPs) ready to assist you by phone, email or in person, with a focus on first-call resolution.

Cyber Security

Industry-leading security products, deployed by experts, ensuring you get the best solution for your business.

Microsoft 365 Expertise

Work with our leading Microsoft experts to get the most from your Microsoft 365 licences or Microsoft Azure solution.

Since our formation in 1998, our aim has been to work with market-leading suppliers and best-in-class partners to deliver the superior support.

Highly accredited engineering staff with continuous training

Rigorous ISO27001 information security certified, rare in our sector

Mature, contemporary suite of IT tools and services

Capable service desk with high positive feedback scores who fix about about two thirds of client tickets on first attention

ISO 27001 Badge

For three years in a row, we have been named as one of the top 50 managed IT service providers in the UK in the independent Cloudtango industry review.

They said: “… Nexus Open Systems Ltd demonstrated an excellent track record delivering innovative IT services and cloud solutions while exceeding customer expectations.

Cloudtango UK MSP Select Logo

Strategic Partners

The worldwide Microsoft Partner Program is for technology companies that use Microsoft software to build or distribute innovative software and hardware solutions.

As an accredited Microsoft Solutions Partner, Nexus has the Modern Work designation at SMB and Enterprise level in the Microsoft Partner Network, demonstrating our ability to meet the evolving needs of business customers in today’s fast-moving marketplace. We are actively pursuing multiple of these new designations.

We also subscribe to Advanced Support for Partners, so we can also escalate more quickly and directly to experienced Microsoft cloud engineers.

Logo for Microsoft Solutions Partner - Modern Work
Dell Technologies Gold Partner Logo
Veeam logo
Audiocodes Platinum Partner
Anywhere365 Partner Logo
VMware by Broadcom logo
SonicWall Secure First Gold Logo
Poly Registered Partner Logo
Gamma accredited partner
Cisco Partner Logo
HP Business Partner Logo

Case Studies

Over the last 25 years we’ve delivered successful projects and solutions to over 1,000 organisations across all sectors. We aim to help our customers work more efficiently and achieve maximum return on their investments. Please browse our case studies to find out about our work and how we’ve helped our customers.

Progressive Logo
Construction

Progressive – Migrating to Microsoft Azure and SharePoint

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Professional Services

Recovering from Ransomware: BCDR with Nexus Cloud Connect

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Accountancy

Bishop Fleming – Long-Term IT Support Relationship

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Charity

Step One Charity – Managed IT Solution

Athona Recruitment Logo
Healthcare Recruitment

Athona – Core Switch Replacement

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Accountancy

Ensors – Veeam Architecture Consultancy and Managed Support

Get in touch

Use the contact form to reach one of our team.

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