Why choose Nexus for your managed IT Support?
Nexus is one of the leading and most experienced IT solutions and services providers in the region.
We have customers across England and Wales, providing industry-leading services and solutions to multiple sectors including education, enterprise, SMEs and local and central government.
HighLY-RatED IT Support
How are we doing?
1st Response
Service request with
1st response within target
Resolved
Service requests resolved
within target
Satisfaction
% of service users clicking the
happy face on ticket survey
Data from Q3 2023
The Benefits of Nexus Managed IT Services
Fixed Costs
With a fixed per user/per server pricing model, scaling your business is made easy and clear from the start.
Planning & Strategy
Following an initial in-depth system audit, an IT strategy plan is compiled for every client, outlining when and why investment is required, reducing unexpected costs.
Pro-active Monitoring
Your systems, servers and PCs are monitored 24/7 to ensure, where possible, issues are caught ahead of time.
Service Desk
Staffed with Microsoft Certified Professionals (MCPs) ready to assist you by phone, email or in person, with a focus on first-call resolution.
Cyber Security
Industry-leading security products, deployed by experts, ensuring you get the best solution for your business.
Microsoft 365 Expertise
Work with our leading Microsoft experts to get the most from your Microsoft 365 licences or Microsoft Azure solution.
Since our formation in 1998, our aim has been to work with market-leading suppliers and best-in-class partners to deliver the superior support.
Highly accredited engineering staff with continuous training
Rigorous ISO27001 information security certified, rare in our sector
Mature, contemporary suite of IT tools and services
Capable service desk with high positive feedback scores who fix about about two thirds of client tickets on first attention
For two years in a row, we have been named as one of the top 50 managed IT service providers in the UK in the independent Cloudtango industry review.
They said: “… we selected Nexus Open Systems based on their overall performance and continual service improvements.”
Strategic Partners
The worldwide Microsoft Partner Program is for technology companies that use Microsoft software to build or distribute innovative software and hardware solutions.
As an accredited Microsoft Solutions Partner, Nexus has the Modern Work designation at SMB and Enterprise level in the Microsoft Partner Network, demonstrating our ability to meet the evolving needs of business customers in today’s fast-moving marketplace. We are actively pursuing multiple of these new designations.
We also subscribe to Advanced Support for Partners, so we can also escalate more quickly and directly to experienced Microsoft cloud engineers.
Case Studies
Over the last 25 years we’ve delivered successful projects and solutions to over 1,000 organisations across all sectors. We aim to help our customers work more efficiently and achieve maximum return on their investments. Please browse our case studies to find out about our work and how we’ve helped our customers.
A valued Nexus client for more than 16 years
Managed IT Services
Core Switch Replacement
Veeam Architecture Consultancy and Managed Support
Microsoft Teams
Cyber Essentials Certification
Get in touch
Use the contact form to reach one of our team.
