Managed IT Support

What are Managed IT Services?

Managed IT services  allow your business to hand over the responsibility of the day-to-day running of the IT systems. This gives you faster problem resolution, greater expertise, proactive monitoring, and regular maintenance. All of this frees you up to focus on running your core business more effectively.

Working with a Managed Services Provider (MSP) is quickly becoming the norm for businesses, and it’s estimated that around two-thirds of companies now have partnerships in place with an MSP to manage their IT function.

Already have in-house IT and don’t need end-user cover? Instead, find out more about our managed infrastructure IT support

What is Fully Managed IT Support?

This is the Nexus core managed IT support offering.

Calculated on a per-user model, it provides unlimited IT support across your entire user base whilst also supporting the entirety of your IT infrastructure.

Services Secure by Design

Every year we’re externally audited to ISO 27001 for information security. We feel this is the best way to embed a security culture into our organisation, and prove it. This rubs off onto every service we provide for you.

ISO 27001 Badge

The Benefits of Nexus Managed IT Support Services

Fixed Costs

With a fixed per user/per server pricing model, scaling your business is made easy and clear from the start.

Planning & Strategy

Following an initial in-depth system audit, an IT strategy plan is compiled for every client, outlining when and why investment is required, reducing unexpected costs.

Pro-active Monitoring

Your systems, servers and PCs are monitored 24/7 to ensure, where possible, issues are caught ahead of time.

Service Desk

Staffed with Microsoft Certified Professionals (MCPs) ready to assist you by phone, email or in person, with a focus on first-call resolution.

Cyber Security

Industry-leading security products, deployed by experts, ensuring you get the best solution for your business.

Microsoft 365 Expertise

Work with our leading Microsoft experts to get the most from your Microsoft 365 licences or Microsoft Azure solution.

Nothing Should Come as a Surprise.

Working in partnership with Nexus gives you much more than the average. As part of our managed IT support services, we provide our clients with a full IT forecast for the duration of the relationship. This means that, where possible, all costs in relation to your IT function will be clearly predicted and presented to you, allowing for clarity when budgeting far into the future.

We’ll report back to you periodically, summarising IT faults, tickets and service performance. It’s a great chance to check and revise your IT strategy and forecasts.

Business continuity and disaster recovery

What’s Included in
Fully-Managed Managed IT Support?

  • Unlimited service desk access
  • Access to customer portal
  • Direct access to engineers
  • Physical & Cloud infrastructure monitoring & alerting
  • NEW! Regular vulnerability scans
  • Backup management
  • Patch Management
  • Third party liason service
  • Service level agreement (SLA)
  • Dedicated account management
  • Transparent strategic planning & forecasting
  • Infrastructure firmware updates
  • Monthly ticket reporting
  • Quarterly infrastructure performance reporting 

Already got in-house IT? Don’t need end-user cover? See also:

it-backup-security

An IT Partnership

It Starts with a Chat and a Proposal

We’ll meet you to establish that we’ll be a good fit, then write up a proposal with detailed information.

Forging Connections

At the start of the service, we’ll apply remote monitoring and control agents to your IT infrastructure. We’ll use this data to maintain your equipment and generate intelligence reports and remedial work recommendations for our joint reviews.

In It for the Long Term

Our managed service contracts are premised on long-term relationships. You get constancy, and we’re incentivised to stabilise all your systems, early in the contract.

In the nicest possible way, the less that goes wrong, the less we hear from you!

Managed Microsoft 365 Defender Endpoint & Email Security

Nexus leverages Microsoft 365 Defender to provide a full suite of security products protecting not only users’ computers but identities, apps, emails, and documents.

  • Fully managed security solution
  • No need for third party end point or email security software
  • Threat & vulnerability management
  • Attack surface reduction
  • Next generation protection
  • Endpoint detection and response
  • Auto investigation & remediation
  • Microsoft threat experts
  • Individual user risk scoring to prioritise high risk users

Nexus Cloud Backup & Disaster Recovery

Our comprehensive business continuity and disaster recovery solution helps safeguard your business from cyber criminals. Your servers can be up and running in under forty -five seconds after failover, ensuring it’s business as normal with minimal impact.

  • Complete backups taken every 5 minutes
  • Automatic backup of all Microsoft 365 data
  • Unlimited data backed-up for an unlimited period
  • Fully automated – no tapes or disks to take offsite
  • All backups tested and verified
  • File recovery in under 45 seconds
  • Automatic DR rehearsals included
  • No upfront investment
  • One simple fixed monthly cost
  • Upgrade only when your business grows

Our Premium Service Desk

Our service desk is available Mon-Fri 8am-6pm. An outside-business-hours option is available for critical faults.

The service desk will respond to your emails and direct calls, as well as faults we’ve detected through our monitoring telemetry.

We aim to fix as many faults as possible on first contact, with escalation to our more experienced second-line and time-served third-line engineers, as necessary.

Not just response times but fix times are on targets, too.

We make a huge, regular investment in staff training, so we can really support what we sell. You get access to our large pool of generalist and specialist knowledge, without the big time and cost overheads you’d have with training your in-house staff.

We’ll Be the Middle-Man

Nobody likes being the go-between.

As standard, we’ll deal with your suppliers and vendors, solving your IT problems directly with them.

If you thought dropped packets was just something your post room did, don’t worry, we’ll raise that with your internet line provider and get that telephony ticket sorted.

Now Included as Standard

Vulnerability Scanning

In addition to our managed cyber security, Nexus now offers external vulnerability scanning as part of managed IT services. Vulnerability scanning is a technology that scans your business’s connections to the internet and detects potential weaknesses which may leave you exposed to cyber-attacks.

If you’re in any doubt about the value this adds, read a blog post on what our engineers have discovered.

HighLY RatED IT Support

How are we doing?

1st Response

 Service request 1st response within target

Resolved

Service requests resolved within target

Satisfaction

% of service users clicking the happy face on ticket survey

Data from Q4 2023

A Flexible Approach to Managed IT Support Services

Core to our managed IT services is offering you a flexible approach. Whether you want our experts to handle your entire IT infrastructure or work with us to create a bespoke solution from our full spectrum of expertly delivered services, we’ll ensure you receive a managed service solution that works best for you, meaning you’ll have more time to make sure your business is running smoothly.

You can combine this service with Nexus’s other services around security, Microsoft 365 and so on, all supported by the same service delivery team.

What our clients say…

We are here to help you get the most from your IT, including:

  • Managed IT Support
  • Microsoft Cloud Services
  • Cyber Security
  • Penetration Testing & Vulnerability Scanning
  • Disaster Recovery

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