25+ Years of Experience
Fixed Service Pricing
24/7 Monitoring
1000+ Fully Managed Users
25+ Years of Experience
Fixed Service Pricing
24/7 Monitoring
1000+ Fully Managed Users
Information for customers and prospective customers
Some of the principal documents relating to privacy and data protection are:
These documents run alongside our terms and conditions of sale.
We run data protection awareness training for our staff. Our technicians and engineers will be accessing your data, either specifically or incidentally, in order to provide support to you, so it’s important that they treat that data with due respect. We also have a policy of periodic DBS (criminal record) checks on staff who attend or electronically access our clients’ sites.
We store and process certain data connected with your business, as per our privacy notice. We review the tools we use and take active steps in line with the principles of data protection under GDPR, such as minimising the amount of data and the number of copies held, and minimising the number of people with access. Our software tools are typically industry standards, and we review them to make sure they have appropriately strong attention to information security.
In line with article 32 of the GDPR, we implement, as a minimum, the following technical and organisational requirements for the protection of personal data:
We are independently audited for ISO27001 (information security)
We are externally audited to the Cyber Essentials Plus standard
Data controllers are obliged under GDPR to have a data processing agreement in place with their data processors (which can include Nexus if we provide services for you).
For the sake of simplicity and consistency, we provide a standard data processing agreement to our customers, intended to satisfy this obligation (ask us for a sample copy). We send these documents out through an e-signing system called Signable.
This is our designated means of notifying you of updates to our data protection situation (e.g. new sub-processors).
“Nexus Open Systems Ltd demonstrated an excellent track record delivering innovative IT services and cloud solutions while exceeding customer expectations.”
Cloudtango industry review 2024