IT Support

Managed IT Services for the South West and Wales

With your IT, we do more than just fix things when they break.

Our managed IT services mean we have a constant handle on what’s going across all your devices and users. We have an extensive team on tap to give you faster problem resolution, greater expertise, proactive monitoring, and regular maintenance.

All this frees you up to focus on running your core business more effectively.

A Flexible Approach to Managed IT Services

Core to our managed services is offering you a flexible approach. Whether you want our experts to handle your entire IT infrastructure or work with us to create a bespoke solution from our full spectrum of expertly delivered services, we’ll ensure you receive a managed service solution that works best for you, meaning you’ll have more time to make sure your business is running smoothly.

The Benefits of Nexus Managed Service

  • Predictable and known IT costs
  • Intelligent proactive 24/7 monitoring of your system and devices
  • Rapid response and resolution of incidents
  • Regular software patch management
  • Service desk with specialist skills and expertise
  • First-, second- and third-line support, only speaking jargon-free English
  • Service and performance reporting for complete transparency

We’ve Got Your Infrastructure Covered

Whether you need a fully managed service or something more bespoke to manage a specific set of hardware, you’ll always get the benefit of our Core Managed Service. It’s at the centre of all our managed service offerings.

Getting it right from the start

To make sure from the outset your infrastructure is in a healthy state, at the beginning of any managed service we start with a structured on-boarding process including an in-depth systems audit and health-check.

Dedicated contact

To ensure you’re receiving the highest levels of service and customer care you’d expect, all customers are assigned a dedicated service desk manager, who’s there to make sure you’re happy with the service.

Keeping You Informed and Updated

You’ll never be in the dark with what’s going on with your IT infrastructure, with monthly ticket reports, quarterly service reports and an annual managed service review.

Nexus Infrastructure Managed Services

IT Service desk

The importance of rapid problem resolution, where IT infrastructure is concerned, is often imperative to the day-to-day running of any business. That’s why as part of the core managed service you’ll have access to our experts on our dedicated service desk, manned by experienced first-, second- and third-line support who only speak jargon-free English.

The South West's Premier Managed IT Service Provider

We’re confident we’re the South West’s number one supplier of managed IT services, but don’t take our word for it. See what some of our managed services customers think of the service we provide them with.

I believe having Nexus as an extension of my resources will allow our firm to be stable and prepared for the future

Working with Nexus allows us to focus on our customers rather than our IT, it's been critical to the recent growth we've experienced

Why Managed Services for Infrastructure From Nexus?

30 minute SLA for critical incidents

30 minute SLA for critical incidents

100% of critical incidents are responded to within SLA

100% of critical incidents are responded to within SLA

We resolve 92% of incidents remotely

We resolve 92% of incidents remotely

98% customer satisfaction rate

98% of incidents are responded to within SLA

100% of critical incidents are responded to within SLA

98% customer satisfaction rate

Flexible approaches to support

Flexible approaches to support