With your IT, we do more than just fix things when they break.
Our managed IT services mean we have a constant handle on what’s going across all
your devices and users. We have an extensive team on tap to give you faster
problem resolution, greater expertise, proactive monitoring, and regular
maintenance.
All this frees you up to focus on running your core business more effectively.
A Flexible Approach to Managed IT Services
Core to our managed services is offering you a flexible approach. Whether you want our experts to handle your entire IT infrastructure or work with us to create a bespoke solution from our full spectrum of expertly delivered services, we’ll ensure you receive a managed service solution that works best for you, meaning you’ll have more time to make sure your business is running smoothly.
The Benefits of Nexus Managed Service
- Predictable and known IT costs
- Intelligent proactive 24/7 monitoring of your system and devices
- Rapid response and resolution of incidents
- Regular software patch management
- Service desk with specialist skills and expertise
- First-, second- and third-line support, only speaking jargon-free English
- Service and performance reporting for complete transparency
We’ve Got Your Infrastructure Covered
Whether you need a fully managed service or something more bespoke to manage a specific set of hardware, you’ll always get the benefit of our Core Managed Service. It’s at the centre of all our managed service offerings.
Getting it right from the start
Dedicated contact
Keeping You Informed and Updated
You’ll never be in the dark with what’s going on with your IT infrastructure, with monthly ticket reports, quarterly service reports and an annual managed service review.
IT Service desk
The importance of rapid problem resolution, where IT infrastructure is concerned, is often imperative to the day-to-day running of any business. That’s why as part of the core managed service you’ll have access to our experts on our dedicated service desk, manned by experienced first-, second- and third-line support who only speak jargon-free English.
The South West's Premier Managed IT Service Provider
We’re confident we’re the South West’s number one supplier of managed IT services, but don’t take our word for it. See what some of our managed services customers think of the service we provide them with.
I believe having Nexus as an extension of my resources will allow our firm to be stable and prepared for the future
Working with Nexus allows us to focus on our customers rather than our IT, it's been critical to the recent growth we've experienced
Why Managed Services for Infrastructure From Nexus?
30 minute SLA for critical incidents
100% of critical incidents are responded to within SLA
We resolve 92% of incidents remotely
98% of incidents are responded to within SLA
98% customer satisfaction rate
