A Flexible Approach to Managed IT Services
Core to our managed services is offering you a flexible approach. Whether you want our experts to handle your entire IT infrastructure or work with us to create a bespoke solution from our full spectrum of expertly delivered services, we’ll ensure you receive a managed service solution that works best for you, meaning you’ll have more time to make sure your business is running smoothly.
A Flexible Approach to Managed IT Services
Core to our managed services is offering you a flexible approach. Whether you want our experts to handle your entire IT infrastructure or work with us to create a bespoke solution from our full spectrum of expertly delivered services, we’ll ensure you receive a managed service solution that works best for you, meaning you’ll have more time to make sure your business is running smoothly.
The Benefits of Nexus Managed Service
Predictable and known IT costs
Intelligent proactive 24/7 monitoring of your system and devices
Five-year plans and spending forecasts
Rapid response and resolution of incidents
Out-of-hours software patch management
Service desk with specialist skills and expertise
Service and performance reporting for complete transparency
We’ve got your
infrastructure covered
Whether you need a fully managed service or something more bespoke to manage a specific set of hardware, you’ll always get the benefit of our Core Managed Service. It’s at the centre of all our managed service offerings.
Getting it right from the start
To make sure from the outset your infrastructure is in a healthy state, at the beginning of any managed service we start with a structured on-boarding process including an in-depth systems audit and health-check.
Dedicated contact
To ensure you’re receiving the highest levels of service and customer care you’d expect, all customers are assigned a dedicated service desk manager, who’s there to make sure you’re happy with the service.
Keeping You Informed and Updated
You’ll never be in the dark with what’s going on with your IT infrastructure, with monthly ticket reports, quarterly service reports and an annual managed service review.
IT Service desk
The importance of rapid problem resolution, where IT infrastructure is concerned, is often imperative to the day-to-day running of any business. That’s why as part of the core managed service you’ll have access to our experts on our dedicated service desk, manned by experienced first-, second- and third-line support who only speak jargon-free English.
Why Managed Services for
Infrastructure From Nexus?
30 minute SLA for critical incidents
100% of critical incidents are responded to within SLA
We resolve 92% of incidents remotely
98% of incidents are responded to within SLA
98% customer satisfaction rate
