Choose Your IT Support Package
We understand that every business has unique needs when it comes to IT support. That’s why we’ve developed two comprehensive service packages to suit organisations who recognise the importance of robust IT systems.
Unlimited IT support priced on a per-user, per-month model:
Advanced Plus Package
For companies that need a higher level of security and oversight, our Advanced Plus package offers all the benefits of the Advanced service, along with enhanced features such as vulnerability scanning, advanced threat protection, and 24/7 monitoring through our Security Operations Centre (SOC). It’s the ideal solution for businesses that prioritise IT security and compliance.
Your Trusted Partner
We work hard to ensure your IT systems are managed to the highest standards, ensuring security, reliability, and efficiency. Here’s why you can trust us:
With our managed IT services, your technology is in safe hands, allowing you to focus on growing your business.
Choose your IT Support Package
A
Advanced
Our premium baseline
A+
Advanced Plus
Deeper security & automation
Dedicated contact overseeing your account
Unlimited on-site & remote support
Vulnerability scanning
Service Level Agreements (SLAs)
Proactive monitoring and alerting
Patch management
Vulnerability scanning
Monthly ticket reporting
New device setup
Microsoft 365 backup
Infrastructure firmware updates
Cyber Essentials compliance management
Nexus Managed 24/7 Security Operations Centre (SOC) solution
Dark web scanning
Managed Defender for endpoint & email security
Managed phishing campaigns & user training
Exclaimer email licence and management
*Note that the Advanced Plus package is premised on you taking up a certain level of Microsoft 365 licences and security options. The licensing costs for all other services are rolled into our inclusive fee. All costs will be quoted upfront.
The Benefits of Nexus Managed IT Services
Fixed Costs
With a fixed per user/per server pricing model, scaling your business is made easy and clear from the start.
Advanced Plus includes the setup of your new users’ accounts and computers, as standard.
Service Desk
Talk to our friendly technicians who get great feedback scores.
They’re Microsoft Certified Professionals (MCPs) ready to assist you by phone or email, with a focus on fixing things on first contact.
Planning & Strategy
Following an initial in-depth system audit, an IT strategy plan is compiled for every client, outlining when and why investment is required, reducing unexpected costs.
Pro-active Monitoring
Your systems, servers and PCs are monitored 24/7 to ensure, where possible, issues are caught ahead of time.
Advanced Plus monitors even more, with 24/7 escalation to cyber experts in a security operations centre (SOC).
Cyber Security
Industry-leading security products, deployed by experts, ensuring you get the best solution for your business.
Advanced Plus gets you Cyber Essentials compliance maintenance, training and serious extra detection and monitoring.
Microsoft 365 Expertise
Work with our leading Microsoft experts to Get the most from your Microsoft 365 licences or Microsoft Azure solution.
Our team are highly trained and experienced and we have Microsoft’s Advanced Support to help solve your trickiest problems.
Nothing Should Come as a Surprise.
Working in partnership with Nexus gives you much more than the average. As part of our managed IT services, we provide our clients with a full IT forecast for the duration of the relationship. This means that, where possible, all costs in relation to your IT function will be clearly predicted and presented to you, allowing for clarity when budgeting far into the future.
We’ll report back to you periodically, summarising IT faults, tickets and service performance. It’s a great chance to check and revise your IT strategy and forecasts.
Managed Microsoft 365 Defender Endpoint & Email Security
Managed as standard with Advanced Plus
Nexus leverages Microsoft 365 Defender to provide a full suite of security products protecting not only users’ computers but identities, apps, emails, and documents.
- Fully managed security solution
- No need for third party end point or email security software
- Threat & vulnerability management
- Attack surface reduction
- Next generation protection
- Endpoint detection and response
- Auto investigation & remediation
- Microsoft threat experts
- Individual user risk scoring to prioritise high risk users
Nexus Cloud Backup & Disaster Recovery
Microsoft 365 element included in Advanced Plus
Our comprehensive business continuity and disaster recovery solution helps safeguard your business from cyber criminals. Your servers can be up and running in under forty -five seconds after failover, ensuring it’s business as normal with minimal impact.
- Complete backups taken every 5 minutes
- Automatic backup of all Microsoft 365 data
- Unlimited data backed-up for an unlimited period
- Fully automated – no tapes or disks to take offsite
- All backups tested and verified
- File recovery in under 45 seconds
- Automatic DR rehearsals included
- No upfront investment
- One simple fixed monthly cost
- Upgrade only when your business grows
Our Premium Service Desk
Our service desk is available Mon-Fri 8am-6pm. An outside-business-hours option is available for critical faults to provide complete managed IT services for our clients.
The service desk will respond to your emails and direct calls, as well as faults we’ve detected through our monitoring telemetry.
We aim to fix as many faults as possible on first contact, with escalation to our more experienced second-line and time-served third-line engineers, as necessary.
Not just response times but fix times are on targets, too.
We make a huge, regular investment in staff training, so we can really support what we sell. You get access to our large pool of generalist and specialist knowledge, without the big time and cost overheads you’d have with training your in-house staff.
We’ll Be the Middle-Man
Nobody likes being the go-between.
As standard, we’ll deal with your suppliers and vendors, solving your IT problems directly with them.
If you thought dropped packets was just something your post room did, don’t worry, we’ll raise that with your internet line provider and get that telephony ticket sorted.
Local Managed IT Support
We price ourselves on being one of the leading managed IT providers in the South West, offering our services to both local and national businesses.
With our headquarters in Exeter, we also have offices in Bristol, Cardiff and Birmingham, so if your business is based anywhere in the South West, our teams are on hand reeady to assist you in your managed IT needs.
Dedicated service teams are available 24/7 (subject to an outside-business hours option) to provide expert managed IT support for your business.
Vulnerability Scanning
In addition to our managed IT services, Nexus now offers external vulnerability scanning as part of managed IT services. Vulnerability scanning is a technology that scans your business’s connections to the internet and detects potential weaknesses which may leave you exposed to cyber-attacks.
If you’re in any doubt about the value this adds, read a blog post on what our engineers have discovered.
Highly-Rated IT Support
How are we doing?
1st Response
Service request 1st response within target
Resolved
Service requests resolved within target
Satisfaction
% of service users clicking the happy face on ticket survey
Data from Q4 2024
Not Sure Where You Stand?
If IT is your responsibility, you might be worried about whether it is secure enough and whether you’ve got any nasty surprises lurking. We will offer a FREE summary audit your equipment and configuration, review it and discuss your current standing.
