25+ Years of Experience
Fixed Service Pricing
24/7 Monitoring
2500+ Fully Managed Users
25+ Years of Experience
Fixed Service Pricing
24/7 Monitoring
2500+ Fully Managed Users
As a Luware Gold Partner, Nexus designs and delivers native Luware Nimbus contact centre solutions for organisations using Microsoft Teams. Whether you’re migrating from a legacy platform, upgrading your existing Teams Phone setup, or building a contact centre from scratch, we provide end-to-end consultancy, licensing, and implementation.
As a Luware Gold Partner, Nexus provides the licensing, Luware consulting, and technical deployment to match your exact starting point:
Standard Teams Call Queues work for basic routing, but growing helpdesks need more. We deploy Luware Nimbus to inject advanced skills-based routing, CRM integration, and live dashboards directly into your existing setup. You get a fully-featured Microsoft Teams contact centre solution without forcing staff to leave the Microsoft ecosystem.
Running standalone systems alongside Teams means paying for dual licensing and forcing staff to constantly switch apps. We migrate you to a native Luware contact centre for Microsoft Teams, eliminating clunky third-party tools and consolidating your call handling and customer data into a single unified interface.
Building a customer service operation from scratch doesn’t require complex hardware or fragmented software. We design and implement complete cloud-based contact centre solutions using Luware. Because it lives entirely inside Teams, user adoption is instant, and your IT team doesn’t have to support a disconnected system.
Most platforms force your team to juggle disconnected apps, browser tabs, and data silos. If your contact centre currently runs as a separate platform alongside Teams, you are likely managing duplicate licensing, fragmented reporting, and unnecessary complexity. Luware Nimbus changes that. Because it’s a fully native Microsoft Teams contact centre solution, your staff can handle complex customer service interactions entirely within the interface they already use every day.
Nexus configures Nimbus to integrate deeply with your existing CRM and ticketing systems. We deliver enterprise-grade routing, automated screen-pops, and live dashboards, all backed by Microsoft’s security framework. By eliminating context-switching, your agents get complete customer histories the moment the phone rings, allowing them to provide faster, personalised support. By consolidating telephony and contact centre infrastructure into Microsoft Teams, organisations reduce vendor sprawl, simplify support overhead, and create predictable licensing costs.
Standard Teams Phone is great for internal communications, but it lacks the horsepower for a dedicated customer service or helpdesk team. Luware Nimbus delivers enterprise-grade contact centre functionality natively within Microsoft Teams. As a Luware Gold Partner, Nexus designs and configures these capabilities to match your exact workflows. That allows you to operate a fully integrated Microsoft Teams contact centre without introducing third-party user interfaces.
Move beyond basic hunt groups. We configure intelligent routing rules that instantly match callers to the most qualified available agent based on language or department, reducing wait times and improving resolution rates.
Eliminate manual searching and context-switching. We integrate your core business applications (such as Microsoft Dynamics or Salesforce) so that the caller’s details and ticket history instantly “pop” into the Teams window the moment the phone rings.
Voice is only half the battle. We unify your customer touchpoints by routing traditional voice calls, live web chat, social messaging, and video interactions through a single, easily manageable interface inside Teams.
Stop waiting on the IT helpdesk for minor operational changes. We provide your contact centre managers with intuitive, no-code tools, allowing them to instantly adjust call flows, manage queues, and update IVR messages on the fly.
Improve the caller journey from the first ring. Nexus builds smart, custom voice menus that efficiently capture user intent, ensuring callers are triaged and routed accurately before an agent even picks up the phone.
Luware Contact Centre Solutions work natively within Microsoft Teams, but did you know that many organisations integrate it with their existing CRM, ticketing systems, and business applications to create a unified customer service platform?
When properly configured, Luware can access and update information across your customer management tools, creating seamless workflows that eliminate the need to switch between multiple applications. This integration ensures your customer service team has immediate access to complete customer information and can provide more efficient, personalised support.
Standard Microsoft Teams provides basic call queuing, but it leaves contact centre supervisors flying blind. You can’t manage what you can’t measure. As your deployment partner, Nexus configures Luware Nimbus to inject advanced, real-time analytics directly into your Teams client. Our Luware consulting team tailors these reporting tools to your specific KPIs, turning raw data into actionable insights.
As a Luware Gold Partner, Nexus acts as your consultative architect and delivery partner. We handle the entire lifecycle of your Microsoft Teams contact centre solution, ensuring it aligns perfectly with your commercial goals.
1. Discovery and Requirements Workshop – We map your existing setup, whether you’re upgrading from standard Teams Phone or migrating from a legacy platform, and define the opportunities for improvement.
2. Architecture Design and Licensing – Through expert Luware consulting, we design your call flows, CRM integrations, and provide transparent cost modelling for your Nimbus licenses and deployment labour.
3. Implementation and Configuration – Our certified engineers build, configure, and secure your new cloud-based contact centre solution entirely within your Microsoft Teams tenant.
4. Testing, Go-Live and Optimisation – We conduct rigorous user acceptance testing (UAT) before go-live, and provide ongoing support to ensure your reporting and routing remain fully optimised.
Partnering with Nexus for your Luware deployment means you’re working with a trusted, award-winning IT provider with over 25 years of experience. As a certified Microsoft Solutions Partner in Modern Work, we bring deep expertise in integrating and optimising Microsoft products, including Teams, to enhance your business communications.
Luware have accredited Nexus as a gold certified partner, so we can provide you better support with our Luware-certified staff and direct access to Luware support engineers.
Our team of over 50 skilled professionals ensures that your Luware contact centre solution is implemented seamlessly and securely. With ISO 27001 and Cyber Essentials Plus certifications, we prioritise robust data security and compliance, giving you peace of mind that your customer interactions are protected to the highest standards.
Choosing the right contact centre platform is a major architectural decision. Here are the most common questions we hear from IT leaders evaluating Luware.
No. Luware Nimbus is a native Microsoft Teams contact centre solution. It’s built exclusively for the Microsoft ecosystem, which is its biggest advantage, as it eliminates the need for standalone apps and uses your existing Microsoft security framework.
Yes. This is one of the most common deployment scenarios. If your team has outgrown the basic Call Queues and Auto Attendants in Teams, we can overlay Luware Nimbus to instantly add skills-based routing, CRM screen-pops, and advanced analytics to your current setup.
We manage the entire migration. We consult on your current routing requirements, recreate your workflows natively inside Teams, and migrate your operation away from legacy, third-party cloud-based contact centre solutions to a single, unified Microsoft interface.
Nexus leads your deployment from start to finish. However, as an accredited Luware Gold Partner, we have direct, escalated access to Luware support engineers. We consult them whenever necessary to design highly complex or bespoke Luware Contact Centre Solutions.
Because it’s highly scalable and licensed on a consumption/user basis, it works for teams of any size. Whether you have a 5-person IT helpdesk or a 500-seat customer service operation, the platform scales efficiently as your business grows.
We provide complete post-deployment support. Beyond the initial implementation, we offer ongoing management, reporting design, and technical troubleshooting to ensure your Luware Nimbus Microsoft Teams environment continues to deliver maximum ROI.
Every business is different and so are its IT challenges.
Whether you’re exploring how to improve cybersecurity, strengthen backup and continuity, or get more from your Microsoft 365 environment, we’ll help you identify where to start.
Our consultants will take the time to understand your setup and share clear, practical recommendations — no jargon, no hard sell.
Simply complete the form and we’ll be in touch within 24 hours.
(Most suitable for organisations with 40+ IT users.)
“Nexus Open Systems Ltd demonstrated an excellent track record delivering innovative IT services and cloud solutions while exceeding customer expectations.”
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