IT Support, but refreshingly different
We work by your side to deliver proactive IT support, strategic planning and advanced cyber security, all for a simple per-user monthly fee.
“…working with Nexus has been a game-changer…”
Peter Willis, Finance Director, Riviera Produce
Pick a capable IT support partner
We’re your IT partner – we have the expertly designed support structure, processes and advanced tools to make your IT secure, compliant and a great asset.
Trusted by over 100 businesses across England and Wales
Independently Audited
Cyber Security Focused
Microsoft Recognised
Award Winning
With Nexus’s support, we’re more confident in our ability to navigate future challenges and capitalise on emerging opportunities.
Claire Lovett, Managing Partner, Amicus Law
81%
of tickets
fixed on
first contact
Thousands
of fully-
managed users
In business
since
1998
Clients in
Public, Commercial and Non-Profit
sectors
Team of
50
Talented People
The Nexus Difference
We’ll get you ahead of the game and provide a service you’ll enjoy.
We’ll audit you against our detailed technical standards and map your future IT investments
Get the benefit of our extensive suite of proven IT tools and services
Get day-to-day IT support from our well-trained and capable service desk. They’ve got high positive feedback scores and can fix about four out of five of your tickets on first attention
Have confidence that we’re ISO27001 information security certified, rare in our sector
For three years in a row, we have been named as one of the top 50 managed IT service providers in the UK in the independent Cloudtango industry review.
They said: “… Nexus Open Systems Ltd demonstrated an excellent track record delivering innovative IT services and cloud solutions while exceeding customer expectations.”
Strong with Microsoft
As an accredited Microsoft Solutions Partner, Nexus has the Modern Work designation at SMB and Enterprise level in the Microsoft AI Cloud Partner Program, demonstrating our ability to service your evolving needs in today’s fast-moving world.
We also subscribe to Advanced Support for Partners, so we can escalate your thorniest issues more quickly and directly to experienced Microsoft cloud engineers.
Latest IT Support Case Studies
We’ve probably worked with an organisation like yours…
Modernising IT at the Soil Association
Leased Line WAN for Amicus Law
Riviera Produce – IT Refresh, Wi-Fi and Disaster Recovery Solution
We really value our partnership with Nexus
Rachel Lawrence, Group Financial Director, Greendale Group
The Benefits of Nexus Managed IT Support Services
Fixed Costs
With a fixed per user/per server pricing model, scaling your business is made easy and clear from the start.
Planning & Strategy
Following an initial in-depth system audit, an IT strategy plan is compiled for every client, outlining when and why investment is required, reducing unexpected costs.
Proactive Monitoring
Your systems, servers and PCs are monitored 24/7 to ensure, where possible, issues are caught ahead of time.
Service Desk
Staffed with Microsoft Certified Professionals (MCPs) ready to assist you by phone, email or in person, with a focus on first-call resolution.
Cyber Security
Industry-leading security products, deployed by experts, ensuring you get the best solution for your business.
Microsoft 365 Expertise
Work with our leading Microsoft experts to get the most from your Microsoft 365 licences or Microsoft Azure solution.
Highly-Rated IT Support
How are we doing?
1st Response
Service request 1st response within target
Resolved
Service requests resolved within target
Satisfaction
% of service users clicking the happy face on ticket survey
Data from Q3 2024
… we were thoroughly impressed by the scoping and attention to detail they brought to this project. The expertise within Nexus’s team shone through every aspect …
Ben Marsden, CIO, Cardo Group, on an acquisition project
Some of our partners
… Nexus Open Systems Ltd demonstrated an excellent track record delivering innovative IT services and cloud solutions while exceeding customer expectations.
Cloudtango industry review 2024
Contact Us
Request Your Free IT Audit
Benefit from a comprehensive review of your IT environment, including:
- Cyber Security
- Backup strategies
- Resilience and business continuity measures
- Device management
- And more!
Following a 45 minute Teams call led by one of our technical consultants, we’ll provide you with an IT health score and actionable insights to strengthen your IT systems.
Contact Us
Simply complete this form and we’ll be in touch within 24 hours. Your business must have a minimum of 40 IT users to qualify.
