Unified Communications

UC Assurance

We understand the importance your unified communications infrastructure has in the day-to-day operation of your business, and the potential impact that faults or a degradation in service can have.

We’re here to help you maintain and support your vital communication systems, a critical part of your business which is often complex and requires a rapid response to ensure you’re always connected.

What’s covered by UC Assurance

Fast response
UC

1-Hour Response SLA for Critical Issues

We understand the importance of your unified communications infrastructure and the impact that service degradation can have on your business. That’s why we ensure a response within one business hour from a certified Microsoft unified communications engineer, in order to remediate critical issues.

Convenient delivery

Delivered 8am to 6pm Monday to Friday

Problems often happen when you least expect them, both before and after business operating hours. Our UC Assurance Packs provide support between 8am and 6pm Monday to Friday with optional 24/7 cover if required.

Complete Support
UC

Support for your entire UC platform

We know that a unified communications infrastructure leverages several platforms in order to provide service to end users. We don’t just provide support for Microsoft Skype for Business but also for additional supporting components such as Microsoft Office Web Apps, Microsoft Exchange Server Unified Messaging and Microsoft IIS Application Request Routing.

Critical Fault Escalation
UC

Fault escalation to Microsoft Product Support Services (PSS)

We understand the importance of your unified communications infrastructure and the impact that service degradation can have on your business. That’s why we ensure a response within one business hour from a certified Microsoft unified communications engineer, in order to remediate critical issues.

Proactive Monitoring

New enhanced monitoring of your UC infrastructure

Problems often happen when you least expect them, both before and after business operating hours. Our UC Assurance Packs provide support between 8am and 6pm Monday to Friday with optional 24/7 cover if required.

Media Gateway Support
UC

AudioCodes & ribbon Enhanced Media Gateway Support

We know that a unified communications infrastructure leverages several platforms in order to provide service to end users. We don’t just provide support for Microsoft Skype for Business but also for additional supporting components such as Microsoft Office Web Apps, Microsoft Exchange Server Unified Messaging and Microsoft IIS Application Request Routing.

1-hour response SLA for critical issues
Delivered 8am to 6pm Monday to Friday
Support for your entire UC platform
Critical fault escalation to Microsoft Product Support (PSS)
Proactive monitoring for your UC infrastructure
AudioCodes & Sonus enhanced media gateway support
Remote environment health checks and reports 2 (half yearly) 4 (quarterly) 4 (quarterly)
PSTN carrier support with either ISDN or SIP vendors
Remote patch management
Remote configuration changes
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