1-Hour Response SLA for Critical Issues
We understand the importance of your unified communications infrastructure and the impact that service degradation can have on your business. That’s why we ensure a response within one business hour from a certified Microsoft unified communications engineer, in order to remediate critical issues.
Delivered 8am to 6pm Monday to Friday
Problems often happen when you least expect them, both before and after business operating hours. Our UC Assurance Packs provide support between 8am and 6pm Monday to Friday with optional 24/7 cover if required.
Support for your entire UC platform
We know that a unified communications infrastructure leverages several platforms in order to provide service to end users. We don’t just provide support for Microsoft Skype for Business but also for additional supporting components such as Microsoft Office Web Apps, Microsoft Exchange Server Unified Messaging and Microsoft IIS Application Request Routing.
Fault escalation to Microsoft Product Support Services (PSS)
We understand the importance of your unified communications infrastructure and the impact that service degradation can have on your business. That’s why we ensure a response within one business hour from a certified Microsoft unified communications engineer, in order to remediate critical issues.
New enhanced monitoring of your UC infrastructure
Problems often happen when you least expect them, both before and after business operating hours. Our UC Assurance Packs provide support between 8am and 6pm Monday to Friday with optional 24/7 cover if required.
AudioCodes & ribbon Enhanced Media Gateway Support
We know that a unified communications infrastructure leverages several platforms in order to provide service to end users. We don’t just provide support for Microsoft Skype for Business but also for additional supporting components such as Microsoft Office Web Apps, Microsoft Exchange Server Unified Messaging and Microsoft IIS Application Request Routing.
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| 1-hour response SLA for critical issues | |||
| Delivered 8am to 6pm Monday to Friday | |||
| Support for your entire UC platform | |||
| Critical fault escalation to Microsoft Product Support (PSS) | |||
| Proactive monitoring for your UC infrastructure | |||
| AudioCodes & Sonus enhanced media gateway support | |||
| Remote environment health checks and reports | 2 (half yearly) | 4 (quarterly) | 4 (quarterly) |
| PSTN carrier support with either ISDN or SIP vendors | |||
| Remote patch management | |||
| Remote configuration changes | |||
| Talk to us about Assurance for IT PROs |
Talk to us about Assurance for Business |
Talk to us about Assurance for Cloud PBX |
