Unified Communications

Anywhere 365 Contact Centres

Delivering excellent customer service isn’t an easy task. With customers expecting seamless interaction across a range of communications channels, it’s vital you can satisfy these expectations in a simple experience.

Anywhere365 Universal Contact Center can be fully integrated into Microsoft Teams and Skype for Business, enabling you to manage all your interactions across all your channels, helping to make your organisation more productive whilst providing a seamless customer experience.

Distribute the right communication to the right person, at the right time, regardless of location or device.

UCC

Efficient Customer Experiences, Every Time

Everything is focused on enabling efficient and productive experiences between customers and your company.

Business intelligence

Powerful business intelligence

Streamline your operations using powerful business intelligence seamlessly built into the interface.

Enterprise communications & experience management

Industry-proven enterprise communications and experience management for Microsoft Teams and Skype for Business

Anywhere 365 servicedesk
Anywhere 365 dashboard
Anywhere 365 teams

AnyWhere365 Universal Key Features

Skype

AnyWhere365 Universal Key Features

100% native certified seamless real-time integration with Microsoft Teams and Skype for Business.

smart routing

Smart Routing

Dynamic routing of calls based on, geography, prompts, CRM, skills and numbers.

Agent management

AGENT MANAGEMENT

Powerful management of agents across multiple contact center groups and skills.

Interactive voice respons

Interactive voice response (IVR)

Route calls based on customer choices. Bypass IVR with Smart Routing based on who’s calling.

call recording

Call & Chat recording

Record calls and chats, and make them available in reports and CRM systems.

Reporting & Wallboards

Discover bottlenecks, patterns and trends in historic engagements to help streamline operations.