Delivering excellent customer service isn’t an easy task. With customers expecting seamless interaction across a range of communications channels, it’s vital you can satisfy these expectations in a simple experience.
Anywhere365 Universal Contact Center can be fully integrated into Microsoft Teams and Skype for Business, enabling you to manage all your interactions across all your channels, helping to make your organisation more productive whilst providing a seamless customer experience.
Distribute the right communication to the right person, at the right time, regardless of location or device.
Efficient Customer Experiences, Every Time
Everything is focused on enabling efficient and productive experiences between customers and your company.
Powerful business intelligence
Streamline your operations using powerful business intelligence seamlessly built into the interface.
Enterprise communications & experience management
Industry-proven enterprise communications and experience management for Microsoft Teams and Skype for Business
AnyWhere365 Universal Key Features
AnyWhere365 Universal Key Features
100% native certified seamless real-time integration with Microsoft Teams and Skype for Business.
Smart Routing
Dynamic routing of calls based on, geography, prompts, CRM, skills and numbers.
AGENT MANAGEMENT
Powerful management of agents across multiple contact center groups and skills.
Interactive voice response (IVR)
Route calls based on customer choices. Bypass IVR with Smart Routing based on who’s calling.
Call & Chat recording
Record calls and chats, and make them available in reports and CRM systems.
Reporting & Wallboards
Discover bottlenecks, patterns and trends in historic engagements to help streamline operations.
