IT Infrastructure Support

Infrastructure Support

If you don't need end-user IT cover, consider infrastructure support.

What is it?

If you’re a business with internal IT staff, the Nexus IT infrastructure support service provides support and reporting to complement your in-house IT team.

  • Escalate tickets to our experienced engineers
  • We monitor your IT infrastructure for health and issues
  • We carry out infrastructure patches and firmware updates

Services Secure by Design

Every year we’re externally audited to ISO 27001 for information security. We feel this is the best way to embed a security culture into our organisation, and prove it. This rubs off onto every service we provide for you.

ISO 27001 Badge

Read our blog post on the business case for managed IT services.

The Benefits of Nexus Managed IT Services

Fixed Costs

With a fixed per user/per server pricing model, scaling your business is made easy and clear from the start.

Planning & Strategy

Following an initial in-depth system audit, an IT strategy plan is compiled for every client, outlining when and why investment is required, reducing unexpected costs.

Pro-active Monitoring

Your systems and servers are monitored 24/7 to ensure, where possible, issues are caught ahead of time.

Service Desk

Staffed with Microsoft Certified Professionals (MCPs) ready to assist you by phone, email or in person, with a focus on first-call resolution.

Cyber Security

Industry-leading security products, deployed by experts, ensuring you get the best solution for your business.

Microsoft 365 Expertise

Work with our leading Microsoft experts to get the most from your Microsoft 365 licences or Microsoft Azure solution.

Nothing Should Come as a Surprise.

Working in partnership with Nexus gives you much more than the average. As part of our managed IT services, we provide our clients with a full IT forecast for the duration of the relationship. This means that, where possible, all costs in relation to your IT function will be clearly predicted and presented to you, allowing for clarity when budgeting far into the future.

We’ll report back to you periodically, summarising IT faults, tickets and service performance. It’s a great chance to check and revise your IT strategy and forecasts.

Business continuity and disaster recovery

What’s Included in
Managed Infrastructure Support?

  • Unlimited 3rd line service desk access
  • Proactive infrastructure monitoring & alerting
  • Incident management
  • Third-party liason service
  • Access to customer portal
  • Dedicated account management
  • On-site support
  • Patch management
  • Preventative maintenance
  • NEW! Regular vulnerability scans
  • Backup & replication systems management
  • Infrastructure firmware updates
  • Monthly reporting
  • Transparent strategic planning & forecasting
  • Quarterly infrastructure performance reporting
it-backup-security

An IT Partnership

It Starts with a Chat and a Proposal

We’ll meet you to establish that we’ll be a good fit, then write up a proposal with detailed information.

Forging Connections

At the start of the service, we’ll apply remote monitoring and control agents to your IT infrastructure. We’ll use this data to maintain your equipment and generate intelligence reports and remedial work recommendations for our joint reviews.

In It for the Long Term

Our managed service contracts are premised on long-term relationships. You get constancy, and we’re incentivised to stabilise all your systems, early in the contract.

In the nicest possible way, the less that goes wrong, the less we hear from you!

Our Premium Service Desk

Our service desk is available Mon-Fri 8am-6pm. An outside-business-hours option is available for critical faults.

The service desk will respond to your emails and direct calls, as well as faults we’ve detected though our monitoring telemetry.

We aim to fix as many faults as possible on first contact, with escalation to our more experienced second-line and time-served third-line engineers, as necessary.

Not just response times but fix times are on targets, too.

We make a huge, regular investment in staff training, so we can really support what we sell. You get access to our large pool of generalist and specialist knowledge, without the big time and cost overheads you’d have with training your in-house staff.

We’ll Be the Middle-Man

Nobody likes being the go-between.

As standard, we’ll deal with your suppliers and vendors, solving your IT problems directly with them.

If you thought dropped packets was just something your post room did, don’t worry, we’ll raise that with your internet line provider and get that telephony ticket sorted.

Now Included as Standard

Vulnerability Scanning

In addition to our managed cyber security, Nexus now offers external vulnerability scanning as part of managed IT services. Vulnerability scanning is a technology that scans your business’s connections to the internet and detects potential weaknesses which may leave you exposed to cyber-attacks.

If you’re in any doubt about the value this adds, read a blog post on what our engineers have discovered.

HighLY RatED IT Support

How are we doing?

1st Response

 Service request 1st response within target

Resolved

Service requests resolved within target

Satisfaction

% of service users clicking the happy face on ticket survey

Data from Q4 2023

A Flexible Approach to Managed IT Services

Core to our managed IT services is offering you a flexible approach. Whether you want our experts to handle your entire IT infrastructure or work with us to create a bespoke solution from our full spectrum of expertly delivered services, we’ll ensure you receive a managed service solution that works best for you, meaning you’ll have more time to make sure your business is running smoothly.

You can combine this service with Nexus’s other services around security, Microsoft 365 and so on, all supported by the same service delivery team.

What our clients say…

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