Training

CompTIA A+ Certification 220-1002 Support Skills.

About This Course

Course Code
COMAP19

Course Type
Essentials

Vendor
CompTIA

Duration
5 Days

RRP
£2,545.00

Course Overview
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Overview

The CompTIA A+ Core 2 exam 220-1002 course covers primarily the software components of the A+ Certification, the course itself is geared towards preparing the delegates to take and hopefully pass the associated exam.
Target Audience
The course is designed for delegates who have basic computer skills and who are interested in starting an IT career. The course is also designed for students who are seeking the CompTIA A+ certification.

Objectives

Course Outline

This course is a five day, ten lesson multiple topic course and includes both theoretical and lab based tasks.
Lesson 1: Supporting Operating Systems
In this lesson we learn about installing, configuring, maintaining, and troubleshooting personal computer operating systems.
  • Topic A - Identifying Common Operating Systems
  • Topic B - Use Windows Features and Tools
  • Topic C - Manage Files in Windows
  • Topic D - Manage Disks in Windows
  • Topic E - Manage Devices in Windows
Lesson 2: Installing, Configuring, and Maintaining Operating Systems

In this lesson, we examine some of the other popular operating systems, we also look at the installation and upgrade of operating systems

Lesson 3: Maintaining and Troubleshooting Microsoft Windows
In this lesson, we look at using various tools and features to install and configure devices and software within the Windows operating system.
Lesson 4: Configuring and Troubleshooting Networks
In this lesson, we look at installing, configuring, and troubleshooting network connectivity within an operating system.
Lesson 5: Managing Users, Workstations, and Shared Resources
In this lesson, we will cover creating, and managing the security principals used for authentication to an operating system.
Lesson 6: Security Concepts
In this lesson, we cover the duties involved in protecting organisational computing assets from attacks, we will identify security threats and vulnerabilities,
Lesson 7: Securing Workstations and Data
In this lesson, we cover sources of vulnerabilities and weaknesses, we then look at methods to protect the organisational data.
Lesson 8: Troubleshooting Workstation Security Issues
In this lesson, we look at securing user accounts and also installing antivirus software, updating with patches, and encrypting data.
Lesson 9: Supporting and Troubleshooting Mobile Devices
In this lesson, we look at the skills required to support the mobile devices in an organisation
Lesson 10: Implementing Operational Procedures
In this lesson, we look at the soft skills and some automation skills required in order to become professional IT support technicians

Prerequisites

In order to sit this course delegates should have a basic understanding of computers, have a working knowledge of Microsoft Client Desktop Operating Systems.
Delegates without this experience should consider CompTIA IT Fundamentals, instead.

About This Course

Course Code
COMAP19

Course Type
Essentials

Vendor
CompTIA

Duration
5 Days

RRP
£2,545.00

Course Overview
Download