Training & Exams

Manage and Develop Business Relationships.

About This Course

Course Code
MPDMDBR

Course Type
Performance

Vendor
Professional Development

Duration
2 Days

RRP
£1,762.00

Course Overview
Download

Overview

“The most important single ingredient in the formula of success is knowing how to get along with people.”

Theodore Roosevelt , American President


The most successful relationships in business are those that achieve genuine mutual benefit for all parties. This means that business relationships can no longer be transactional; rather they are built on high levels of trust and mutual understanding, whether they’re with colleagues, stakeholders or customers.

Common concerns we hear from people who attend this course include:


This highly insightful and interactive course explores key aspects of developing and managing relationships within organisations, including the psychology of relationships, building trust and rapport, reducing and managing conflict, and how to ethically leverage the power you have at your disposal to influence people effectively.

Objectives

You will learn how to:

Course Outline

Pre-Course Work

Prior to the course, delegates will be asked to reflect on some current business relationships/influencing challenges and focus on areas they want to develop.

Day 1:

  1. Welcome and introductions
  2. Building rapport
  3. Building trust
  4. Strength Deployment Inventory® - Motivational Values Systems
  5. Strength Deployment Inventory® - Conflict Sequences
  6. Understanding interactions via Transactional Analysis
  7. Review

Day 2:

  1. Recap on Day 1
  2. Listening and questioning to build relationships
  3. The ORDER methodology
  4. Power, influence and negotiation
  5. Action planning
  6. Review

Prerequisites

This course is for managers and other professionals who need to develop effective relationships within the workplace, as well as with external customers and stakeholders, for example to:

About This Course

Course Code
MPDMDBR

Course Type
Performance

Vendor
Professional Development

Duration
2 Days

RRP
£1,762.00

Course Overview
Download