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Training & Exams

ITIL(R) v3 Foundation Certificate in IT Service Management.

About This Course

Course Code
ITILF

Course Type
Essentials

Vendor
ITIL

Duration
3 Days

RRP
£1,436.00

Course Overview
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Special Notices

A new version of ITIL is now available ITIL 4 - click here to find out more.

Delegates who attend this course via AfA are given an online exam voucher in place of the classroom exam.

Overview

The ITIL® Foundation Certificate in IT Service Management course provides comprehensive first-level training for anyone involved in provision, support, and delivery of IT Services.

ITIL Foundation teaches the fundamentals of the IT Infrastructure Library ITIL core volumes, which provide an end-to-end view of IT and its integration with business strategy. Those core volumes are: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.

The course is comprised of lecture sessions, hands-on exercises which reinforce the knowledge gained and practice examinations. Those delegates taking the certificate exam on the final day will need to plan to spend 90-120 minutes each evening on revision and example examination questions.

The course culminates in a one-hour multiple-choice examination for the Foundation Certificate in IT Service Management and is a pre-requisite for the further training in ITIL that leads to the ITIL Expert Certificate in IT Service Management. The exam is multi-choice. There are 40 questions to be completed in 60 minutes. The pass mark is 26 correct answers from 40 65%. This course also provides 21 Hours of Contact Education/Professional Development Units towards PMI PMP certification / re certification.

Target Audience

This course is aimed at all levels of IT professionals, Customers, and Users involved in the provision or receipt of IT Services.

Objectives

You will learn about:

Course Outline

Module 1: Overview


Module 2: Service Strategy


Module 3: Service Design


Module 4: Service Design cont.


Module 5: Service Transition


Module 6: Service Transition cont.


Module 7: Service Operation


Module 8: Service Operation cont.


Module 9: Service Operation cont.


Module 10: Continual Service Improvement


Module 11: Qualification Scheme


Recommended study time for this course, including any additional reading is approximately 21 hours.


This course includes a classroom examination


Proof of Identification

If taking an exam, candidates are required to provide Photo ID with a valid signature e.g. driving license, passport or named work ID badges prior to sitting their exam. Failure to produce this ID will result in their exam results being withheld until proof of ID is provided to the BCS. Please note that if proof is not provided within 40 days, candidate's exam results will be null and void and a re-sit would be required.

BCS Reasonable Adjustments Policy

BCS allow additional time for candidates who have a disability or whose native language differs to that of the examination paper. Full details are provided in the BCS Reasonable Adjustments Policy which is available to view on the BCS website. If you believe you qualify for this then please notify the Exam Administration team on the details below as early as possible. At least two weeks' notice will be required for processing this request. Delegates failing to advise Nexus and provide evidence when requested, may not be allowed the additional support offered via the BCS policy. Nexus Exam Administration can be contacted by email training@nexusos.co.uk or by phone 01392 205095.

ITIL® is a registered trade mark of AXELOS.

Prerequisites

We recommend that you have access to a personal device for extra curricula work.

ITIL Foundation Certificate in IT Service Management Pre-Course Reading:


Proof of identification

If taking an exam, candidates are required to provide Photo ID with a valid signature e.g. driving license, passport or named work ID badges prior to sitting their exam. Failure to produce this ID will result in their exam results being withheld until proof of ID is provided. Please note that if proof is not provided within 40 days, candidate's exam results will be null and void and a re-sit would be required.

Reasonable Adjustments Policy

The exam provider allows additional time for candidates who have a disability or whose native language differs to that of the examination paper. Full details and how to apply can be found here . At least two weeks' notice will be required for processing this request. Delegates failing to advise Nexus and provide evidence when requested, may not be allowed the additional support offered via the policy. Nexus Exam Administration can be contacted by email training@nexusos.co.uk or by phone 01392 205095.

Course Material

Please ensure you bring a device such as a mobile phone, tablet or laptop to be able to load your course material on to as you may need this for use in the evenings.

Dates & Prices

Monday 5th August 2019

£1,436.00

Monday 16th September 2019

£1,436.00

Monday 25th November 2019

£1,436.00