Click4Assistance UK Live Chat Software

VoIP lies at the heart of business, even in the age of intelligent communications. It's vital to have reliable and always-available voice communications to maintain your day-to-day operations, and so that customers have a good service experience. Dropped calls, lost packets, latency and jitter can impact your employees and cause perception issues with your callers.

Nexus Voice Operations Centre (NVOC) is our intuitive, web-based management solution. It combines voice network device management and quality-of-experience monitoring into a single application. Central management reduces the effort and time required for potentially complex tasks, helping increase efficiency and reduce costs.

Centralised voice network management and quality monitoring

Easy troubleshooting and root cause analysis

Auto-provisioning and configuration

Features

  • Supports Microsoft Skype for Business and Teams environments
  • Highly scalable, supports 1,000s of devices
  • Multi-tenancy support for hosted and managed environments
  • Auto-provisioning and configuration for the entire AudioCodes portfolio
  • Real-time, probe-less call quality monitoring and root cause analysis
  • Integration with AudioCodes Routing Manager (ARM) session routing solution
  • Centralised reporting and knowledge distribution

Benefits

  • Get network health and performance monitoring and management through a single web-based application
  • Improve system availability with accurate troubleshooting and root cause analysis
  • Increase efficiency with centralised configuration and auto-provisioning of AudioCodes devices
  • Identify and fix voice quality issues before they become a problem
  • Gain intelligent operations and management insights into network trends and performance, to assist in planning and design