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List of Sub-Processors

Sub Processors

In order to obtain the best combination of service, capability and security, we will update our third-party processors from time to time.

This list was last updated January 2025. Major changes will be preceded by our own data protection impact assessment

Sub-Processor Name Data Subjects Processing Purpose Data to be Processed Storage Location
Autotask (Datto Europe) Staff of our clients Administering sales and support processes Contact details, responsibilities, correspondence UK
CrewHu Staff of our clients Recording support ticket feedback Contact details, feedback US under Privacy Shield
Eventbrite Event registrants Managing event attendees Contact details, payments US under the UK Extension to the EU-U.S. Data Privacy Framework
IT Glue Staff of our clients Administering support processes Contact details, responsibilities Germany
Microsoft (Office 365, Dynamics, Entra ID) Staff and customers of our clients; prospects Email, SharePoint development, prospecting, Nexus document storage for performance of a contract, access control Contact details, correspondence, potentially our clients’ customer data UK
Finance Software Staff of our clients Financial record-keeping, payments Contact details UK data centre
GoCardless (Direct Debit) N.B. as Joint Data Controllers Name/contact details for direct debit account Processing payments, security Contact, bank and financial information. Sub-processed as necessary for payments. London-based but international network
Kaseya Staff of our clients Providing dark web monitoring and phishing training Contact details, training outcomes US
MailChimp Data protection mailing list subscribers Email marketing Contact details, click-through tracking and mailing management US under the UK Extension to the EU-U.S. Data Privacy Framework
HubSpot Mailing list subscribers, customers Email marketing, deal tracking, prospecting Contact details, opportunities UK data centre
Google Analytics Website visitors Website engagement tracking IP address, activity US under the UK Extension to the EU-U.S. Data Privacy Framework
Exclaimer (Email Signatures) Anybody in our outbound emails Adding signatures to our outbound emails Email contents Temporarily passed through UK data centre
Microsoft Azure AI Depends on data fed into Nexus AI tools Determined by end user/organisation Determined by end user/organisation Azure UK data centres
Rewst Staff of our clients Process automation, e.g. unit billing synchronisation Various, e.g. names, email addresses, but not messages or documents. Temporarily Amazon Web Services US-EAST-2; Ohio, US. Appropriate safeguards.
GoDaddy Staff of our clients Logging internet domain registrations Limited to registrant details Arizona, US
Sign In App Building visitors Attendance record for fire safety and general visitor management Name, photo, purpose of visit UK data centre
Stripe Staff of clients Card payment processing Contact details UK/International
Suppliers N.B. Some will be joint controllers Staff of our clients Provision of goods or services Typically contact information. Depends upon the service Varies. See ‘International Transfers’ in our privacy notice.
Contractor Engineers Staff and customers of our clients Administering support processes Contact details, correspondence, potentially the controller’s customer data EU
Optix Solutions Marketing Agency Clients engaged in case studies Promoting Nexus products and services, public relations Contact details, correspondence UK-based

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This is our designated means of notifying you of updates to our data protection situation (e.g. new sub-processors).

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