At Nexus, we’re always looking for ways to enhance our IT support offering and ensure our clients receive the best service and expertise. Over the last few years, we’ve been working hard to raise our credentials by achieving both ISO27001 and Cyber Essentials Plus certifications to demonstrate our commitment to delivering the highest standards of information security and cybersecurity.
Over the past year, we’ve been working behind the scenes to redefine what IT support can be – refreshingly different, proactive, and robust. We’re now excited to unveil an array of new developments that mark a significant evolution in our offering. From welcoming skilled new team members to creating roles dedicated to proactive technical alignment and risk mitigation, we’ve refined our approach to meet the dynamic needs of businesses across the Southwest and beyond. With the launch of two advanced service packages, Nexus is setting a new, refreshingly different standard for IT support, designed to empower our clients in today’s fast-paced digital landscape.
A new era as
Your IT Partner
As part of our ongoing commitment to enhancing our services and to mark the beginning of many exciting changes, we’re thrilled to announce that we have updated our strapline from “Your IT Experts” to “Your IT Partner.” This change reflects our dedication to nurturing collaborative relationships with our clients, ensuring we work together as partners to achieve your business goals.
Welcoming Josh Bradley – Our New Virtual CIO
Secondly, we’re thrilled to introduce Josh Bradley as our new Virtual Chief Information Officer (vCIO). With 14 years of experience in the Managed Service Provider (MSP) sector, Josh brings a wealth of strategic and technical knowledge to our team.
In his role, he will work closely with clients to align IT strategies with their business objectives, ensuring technology is not just a support function but a driving force for growth and efficiency.
Josh’s consultative approach means he will help clients develop robust IT roadmaps, anticipate future needs, and leverage the latest technology solutions. For businesses looking to streamline their operations and get ahead of the competition, Josh’s expertise will be invaluable.
A vCIO will be available to all of our clients on both of our IT support packages, see further details below.
Introducing Tom Le – Central Support Specialist
We’re excited to have Tom Le join us as our new Central Support Specialist. His role is focused on proactively enhancing and maintaining the technical elements of our managed service portfolio, helping to improve efficiency and accuracy across our support offerings.
Tom’s expertise will ensure that the tools we use are fit for purpose and deliver the desired outcomes, making our managed services even more effective.
Tom will proactively manage our remote monitoring solutions, fine-tuning them to boost client infrastructure performance and availability. He’s also responsible for improving workflows by identifying and automating manual processes where possible, ensuring smoother operations for both Nexus and our clients. Additionally, Tom will oversee software patching and maintenance, ensuring that our clients’ systems are up-to-date, secure, and compliant with standards like Cyber Essentials and ISO27001.
With a focus on creating clear, concise documentation and facilitating seamless onboarding and offboarding experiences, Tom is set to make a significant impact on the efficiency and reliability of our managed services.
New Technical Alignment Managers – Driving Efficiency and Security
As part of our commitment to continuous improvement, we’ve also seconded four existing IT engineers into new roles as Technical Alignment Managers (TAMs). These specialists will work closely with our clients to bring their IT infrastructure up to a defined standard, focusing on efficiency, stability, and cybersecurity.
Our TAMs will regularly attend client sites, conducting in-depth technical assessments to identify and resolve any gaps or vulnerabilities. This hands-on approach ensures that clients’ IT environments are secure, reliable, and running at peak performance. The role is all about consistency – making sure every client benefits from the same high standards of IT support and ongoing improvement.
Introducing Our Advanced & Advanced Plus IT Support Packages
Alongside our new roles, we’re excited to unveil our redesigned IT support service packages, which replace our previous offerings and reflect a new level of service driven by client demand for greater value and improved ROI.
These new packages — Advanced and Advanced Plus — represent the next evolution of our IT services, designed to complement the enhanced, hands-on approach of our team members. By aligning technology solutions with business objectives and implementing robust controls to protect against security risks, these packages ensure that businesses receive comprehensive, reliable, and robust IT solutions tailored to their specific needs.
A
Advanced IT Support Package
Our Advanced package covers everything from unlimited on-site and remote support, SLAs, proactive monitoring and patch management, ensuring that your systems are up to date and running smoothly. This package is perfect for businesses looking for robust IT support with exceptional levels of customer service and starts from £59 per user/month. Our vCIO service is also available to clients on this package, providing consultative strategic advice to ensure their business objectives align with their technology investments.
from £59 per user/month
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Advanced Plus IT Support Package
For businesses requiring enhanced security and 24/7 coverage, our Advanced Plus package includes all the features of the Advanced plan, with additional benefits such as our managed Security Operations Centre (SOC) that offers round-the-clock monitoring.
Our Managed SOC is staffed by security experts who provide real-time, human intervention, ensuring that any detected cybersecurity events are promptly analysed and addressed, including isolating affected devices to contain and mitigate potential risks before they impact your business.
Advanced Plus also includes vulnerability scanning, with regular automated scans of your business systems’ internet-facing components, proactive identification, and remediation of vulnerabilities. This comprehensive protection extends to dark web scanning, continuous threat monitoring, and auditing to identify assets and associated security risks.
Additionally, the package offers Microsoft 365 backup and Managed Defender for endpoint and email security, implementing robust controls to manage security risks. Our vCIO service is available to clients on this package, providing consultative strategic advice to ensure their business objectives align with their technology investments. This package is designed to help businesses develop a strong cybersecurity culture and includes BullPhish awareness training to reinforce user security alignment.
With Advanced Plus, clients can rest easy knowing their IT infrastructure is continuously monitored and protected, with prices starting at £81 per user/month.
from £81 per user/month
A New Standard in IT Support
These exciting updates mark a significant step forward for Nexus and our clients. By expanding our team with strategic and supportive roles, refining our approach to technical alignment, and offering new service packages, we’re setting a new standard for IT support in the region. Our goal is to help businesses not only maintain but thrive with their technology, ensuring they have the tools and support they need to succeed through a genuinely proactive approach.
Many of our existing support clients are already benefiting from the addition of a vCIO, receiving strategic guidance and technical expertise tailored to their business needs. This service ensures that their IT infrastructure aligns with their long-term goals, helping them stay competitive, efficient, and secure. By having a dedicated expert who understands their unique challenges, our clients are making more informed decisions about their technology investments and can plan for future growth with confidence.
If you’re ready to experience a fresh, genuinely proactive approach to IT support, get in touch with our team today to learn more about how we can support your business goals. If you’re business based in the South West, find out more about our Exeter Managed IT Support and Birstol Managed IT Support and discover how we can help your local business.
