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Managed IT Services Might Just Be the IT Department’s New Best Friend

By Gary Taylor

The words IT outsourcing or managed IT services often create fear and panic within IT departments. It doesn?t have to be this way; managed IT services might just be the IT department’s new best friend.?

In many situations, an outsourced team is there to allow the IT department to focus on the everyday support needs and internal IT project deployment. Particularly in larger organisations with existing in-house IT departments, outsourcing will be a complimentary service to your team.?

Nexus provides a highly qualified, 3rd line support safety net for your in-house engineers while also taking care of the day-to-day maintenance of your environment. This can have a huge positive impact not only on the happiness of IT teams but also on business growth and productivity.??

This is a complimentary solution for existing IT departments and isn?t designed to replace existing IT staff. The MSPs engineers work in partnership with your in-house team allowing them the breathing space to focus on what?s important, even providing holiday and sickness cover for your engineers when needed. These services are designed to reduce the burden internal IT teams face, allowing them to focus on helping the organisation grow.?

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It?s about getting more from your IT team and making things simpler?

Your current IT team can leverage many of the benefits that?a?MSP offers, such as:?

24/7 Rapid response & resolution of incidents?

Automating common and repetitive tasks coupled with 24/7 proactive remote monitoring and management software (RMM) means that problems are often fixed or resolved before you knew they were happening leading to less downtime.?

Your systems may need to run 24/7 but the reality is you may not have the resources for 24/7 IT staff to make this possible. RMM solutions alleviate the need for constant staff cover.?

Extending the capabilities of your IT team?

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Taking advantage of an MSPs expert technical IT engineers can be more cost effective than expanding your internal team with 3rd line engineers. As a?result,?you can attend to core business objectives rather than dealing with complex IT infrastructure issues.

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Summary?

Your skilled IT team could be a valuable resource to your business, but they?re probably bogged down with firefighting and repetitive day-to-day tasks below their skill-level.?

A good MSP will work closely with you and act as an extension of your business. The steps to partner with an MSP should be taken sensitively as it may be considered a threat to job security by internal IT staff. Businesses need to work with staff to help them understand that embracing cloud technology and utilising service desk and RMM tools provided by an MSP will make their jobs easier and less stressful. Releasing them from laborious, intensive manual tasks allows them to spend time on projects that will benefit the business and make a difference to the bottom line.?

We work with best in breed solutions which range from the backup of your core data and Microsoft 365, to anti-virus protection, dark web threat monitoring and anti-spam protection.??

We?ll conduct an extensive audit of your environment, using industry leading interrogation services in conjunction with the experience and knowledge of our 3rd line technical consultants. The audit will highlight your entire environment and detail all services and devices currently in use. We’ll help prioritise the risks we?ve identified and recommend suitable remedial action. These results will feed into your long-term IT strategy.?

Our support packages offer a range of complementary IT support services designed to give you extra assistance when you need it. Let us remove the burden of day-to-day management of your IT Systems. Free up your valuable internal teams so they can focus on strategies to help your business grow.

Guardian for IT Pro?s?

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This is an infrastructure-based Managed Service. Nexus will own the maintenance and performance of your infrastructure. Monitoring agents will be installed across your infrastructure and Nexus will work to resolve any alerts as they are triggered, mitigating any disruption to the day-to-day business. We?ll ensure that your data is securely backed up and ready to be restored in the event of a problem. Nexus will provide third line support should your engineers need assistance with more complex problems.?

Both these models mean that we?ll work with you to help you focus on the strategic IT goals of your business. Our consultants are at the cutting edge of technology and will help recommend how best to achieve your objectives.??

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Managed IT Services