In today’s digital landscape, businesses heavily rely on their IT infrastructure to drive productivity, efficiency, and overall success. However, as your business evolves and expands, it’s crucial to ensure that your IT support provider can keep pace with your growing needs. While smaller, local IT providers may have served you well in the past, there comes a point when partnering with a more experienced and established provider becomes essential. In this blog, we’ll discuss five key signs that indicate your business has outgrown its current IT provider and why moving to a larger provider is crucial for your overall business success.
As your business expands, so does your IT infrastructure. You may find that your current IT provider is struggling to keep up with the increasing demands of your growing business. They may lack the necessary resources, expertise, or manpower to effectively handle the scale and complexity of your IT environment. A larger IT provider with extensive experience can offer the scalability required to accommodate your business growth seamlessly. With the right infrastructure and technical expertise to support your expanding operations, a larger provider can ensure minimal disruptions and enhanced productivity.
Inadequate Response Times
One of the primary responsibilities of an IT support provider is to address and resolve issues promptly. However, if you find yourself waiting excessively long for IT support or experiencing recurring delays in issue resolution, it’s a clear sign that your current provider is struggling to meet your needs. A more established IT provider with a larger team can offer faster response times, ensuring that critical IT issues are resolved swiftly and minimising any potential downtime that could impact your business operations.
Limited Expertise and Services
Smaller, local IT providers may possess a narrower range of expertise and services compared to larger, established providers. With a bigger provider you’ll have access to a greater number of engineers who have undergone structured training. On top of this, providers with more engineers will then have more specialists in useful disciplines, such as cybersecurity, data analytics or something specialised in your industry. Their deep knowledge and diverse skill set will enable them to implement cutting-edge technologies, provide strategic guidance, and support your business with tailored solutions.
Lack of Proactive Approach
A proactive IT support provider can identify potential issues before they cause significant disruptions. Unfortunately, smaller providers often struggle to provide proactive support due to limited resources or a reactive mindset. In contrast, larger IT providers with years of experience prioritise proactive monitoring, regular maintenance, and strategic planning, to minimise potential risks and optimise your IT environment’s performance. This proactive approach ensures better system stability, enhanced security, and improved overall productivity for your business.
Who wouldn’t prefer a problem being fixed before they noticed it?
Insufficient Security Measures
In today’s digital landscape, robust cybersecurity measures are essential to protect your business from ever-evolving threats. Smaller IT providers may lack the necessary resources and expertise to implement robust security measures and keep up with the latest industry standards. Partnering with an established IT provider ensures that your business benefits from advanced security solutions, regular security audits, employee training, and incident response plans. By prioritising cybersecurity, you can safeguard your sensitive data, maintain regulatory compliance, and mitigate potential risks.
Not only that, with the keys to your IT kingdom, how secure is your IT provider themselves? Ask them if they’re audited to recognised schemes such as Cyber Essentials or ISO27001. Do they have disaster plans?
Pay for What You Get
While it’s true that partnering with a larger IT provider might come at a higher cost, the benefits they bring far outweigh the investment. With their extensive experience, larger providers have fine-tuned their processes, acquired industry recognised certifications and built a reputable track record, proven by customer testimonials and case studies. They offer round-the-clock support, faster response times, enhanced expertise, proactive monitoring, and robust security measures. By investing in an experienced and established IT provider, you gain peace of mind, improved operational efficiency, and a reliable technology partner dedicated to your long-term success.
As your business grows, it’s vital to assess whether your current IT provider can effectively support your expanding needs. If you find they’re struggling, you might be doing your business potential a huge disfavour by staying with them.
We would always recommend you take the time to evaluate multiple providers, assess their capabilities, and consider how well they align with your unique business needs and goals. By choosing a reputable and experienced IT provider, you can build a strong technology foundation to support your business’s long-term success.
Who are Nexus?
Established in 1998, Nexus has 25 years’ IT support experience and a highly qualified team of just under 50 people supporting clients across the UK.
We only partner with global best-in-class suppliers such as a Microsoft, Veeam and Dell and are trusted by over 200 businesses nationally, including The Met Office, Devon County Council, Greendale Group, Bishop Fleming, Western Power Distribution and many more.
ISO 27001 certified, we operate a security-first culture across our whole operation, meaning our clients have peace of mind when it comes to the protection of their data and infrastructure.
To find out more about our experienced IT support services, call our team today on 01392 205 095. Or complete the form and one of our team will be in touch.