We understand the importance that your SharePoint environment has in the day-to-day operation of your business, and the potential impact that incidents and problems can have on normal working conditions.
We’re here to help you maintain and support your vital content and collaboration platform, a critical part of your business which is often complex and requires rapid response to ensure service to your users is maintained.
To make sure your organisation gets the most from SharePoint support, we take the time to fully understand your SharePoint instances and environment.
Understanding your environment
Our technical consultants work closely with your organisation to carry out an in-depth discovery exercise, reviewing services, issues, database sizing and the structure of your SharePoint platform.
On-boarding exercise
With a clear understanding of your SharePoint environment, we on-board your organisation ensuring all components of SharePoint Assurance are configured to deliver first class SharePoint support.
what are the benefits of sharepoint assurance?
Proactive SharePoint Monitoring
Monitoring your SharePoint environment is critical to proactively prevent issues which may lead to service degradation. We provide you with valuable alerting metrics reporting on health, availability and storage.
Rapid Response and incident resolution
Get rapid response and resolution to incidents and service requests. We're focused on delivering superb customer service, ensuring you always know what's happening at every stage.
Critical Fault escalation to microsoft (PSS)
Our Gold Partner status give us direct access to Microsoft Product Support Services (PSS) for fault escalation. Helping ensure you're back on track in the shortest time-frame possible.
First Line User Help and Assistance
Low-level user support issues can consume much of your IT teams valuable time. We provide "how to..." assistance for common tasks and problems, reducing the time your IT teams spend on basic support, while empowering your users with expert knowledge and guidance.
User Management & Administration
We'll manage users, creating new accounts, retiring old ones and handle password issues. We can manage or assist with these often time consuming issues, meaning you'll have more time to focus on strategic projects.
SharePoint Permissions and Security
Security and access to information are crucial subjects for organisations to have understanding and control of. Our technical SharePoint consultants provide advice, best practice guidance and support to help ensure your information is secure and controlled.
Fixed cost SharePoint Support
Fixed and simple to understand pricing means you know and understand your monthly costs up front, and the cost over the period of the contract.
Improve Agility and free up resources
SharePoint Assurance reduces ongoing administrative burdens on your IT team, allowing internal SharePoint admins to refocus on more strategic projects and issues.
Remote healthchecks and reports
We regularly asses health, performance and usability, providing recommendations to optimise SharePoint to meet best practice guidelines. Ensuring you're getting the most out of your investment.
Sharepoint support built on experience
Your SharePoint Experts
As a Microsoft Gold Partner, this places us within the top 1% of partners worldwide with direct access to dedicated Microsoft Partner Network support. Holding the Gold Collaboration and Content competency, gives you access to fully certified and experienced SharePoint professionals.
A Reliable and Trusted Partner
We’ve been helping organisations build digital workplaces and tools using Microsoft technology for over nineteen years. We have the flexibility and experience you require from a SharePoint support partner. Open, honest and reliable, we support over 1,000 organisations across the UK.