Unified Communication Systems

Nexus are authorised to supply, install and support unified communication solutions from Microsoft, Avaya, Cisco and many other strategic partners.

Our IT solutions portfolio is not limited to unified communications; we also supply and deploy all related computer systems, mobile devices, data storage, virtualisation technologies, structured cabling and network infrastructure.

With the convergence of voice and data technologies, the nirvana of seamless communication has arrived. Industry standards for instant messaging, video conferencing, Voice over IP (VoIP) and Quality of Service (QoS) allow us to create unified communications systems that increase productivity, improve collaborative working and make more efficient use of your infrastructure.

We offer a wide range of telephony, conferencing, collaboration and communication systems from leading vendors who have developed integrated product suites. The flexibility and advanced features found in our communication solutions are suitable for businesses with either a handful of users or large multi-site infrastructures.

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How Can Nexus Help Me?

Nexus specialise in helping IT professionals and stakeholders to plan, deploy and support their unified communication strategies. We strive to ensure that you benefit from a single, consistent IT management infrastructure, gain new capabilities to increase productivity and reduce operating costs.

If you are looking at upgrading or buying a new telephone or communication system, contact us to discuss how the next generation of unified communication platforms can transform how you collaborate and communicate.

We are a Microsoft partner with the gold 'Communications and Messaging' competency, which means we are placed within the top 1% of Microsoft partners worldwide.

Microsoft Exchange

Nexus has helped hundreds of organisations make Microsoft Exchange a cornerstone of their unified communication strategy by delivering business email, calendar services and contact management to PCs, mobile devices and web browsers.

Email systems need to have high availability, while reducing complexity and protecting sensitive and confidential information. Our team of qualified engineers can help you implement Microsoft Exchange to meet your particular compliance, operational and business continuity needs.

More recently we have helped organisations move their Microsoft Exchange environments to cloud computing or hybrid platforms with an on-premises installation.

We specialise in installing and configuring Microsoft Exchange, SharePoint, and Skype for Business and offer flexible deployment and integration options that decrease the amount of time spent deploying and managing your communication systems.

Microsoft Skype for Business

Microsoft Skype for Business ushers in a new connected user experience, transforming every communication into an interaction that is more collaborative, engaging, and accessible from anywhere. The software unites enterprise telephony, instant messaging, audio-video-web conferencing and online collaboration into a richer, more productive experience.

Nexus believe that Microsoft Skype for Business can offer the most comprehensive unified communication platform due to a consistent user interface and deep integration with existing Microsoft applications including Microsoft Office, Exchange and SharePoint.

Microsoft Skype for Business unified communication capabilities:

  • Enterprise Class Telephony
  • Presence & Instant Messaging
  • Video Conferencing
  • Voicemail, Fax & Advanced CTI
  • System Monitoring & Call Logging

Microsoft Skype for Business top features:

Stay in touch anywhere - Skype for Business enables users to communicate securely anywhere they have network connectivity.

Use the device you want - Skype for Business makes communicating easier with a consistent and familiar experience available on Windows PCs, Windows Phone, iOS and Android smartphones and tablets. The new immersive Skype for Business app for Windows 8 and Windows RT provides a seamless touch experience.

Communicate in the right way - Skype for Business unifies voice and video calls, meetings, presence and instant messaging (IM) in one easy-to-use client, making it simple to choose and switch between different forms of communication.

Connect with the outside world - Skype for Business federation extends unified communications securely over the internet to customers, suppliers and partners using Lync or Skype for Business.

Take advantage of standards-based HD video - Skype for Business uses open standards including H.264 SVC to provide a high-quality video experience on a wide range of optimised devices.

Make virtual meetings more effective - See up to five meeting participants simultaneously with new multiparty HD video support. You can choose who to see or let Skype for Business choose for you.

Easily join meetings - Joining a Skype for Business meeting requires only a single touch or click on your smartphone, tablet or PC.

Extend Lync meetings outside your organisation - The Skype for Business web application allows PC and Mac users to join a Lync meeting from a browser and delivers a full online meeting experience including IM, voice, multiparty video, data collaboration and sharing.

Take notes in OneNote - OneNote allows users to create and share OneNote digital meeting notes within Skype for Business meetings.

Quickly and intuitively find the best way to communicate - Quick Skype for Business is a menu that appears over a contact in the Skype for Business contact list and shows the available communication modes.

Nexus can help your organisation to adopt Microsoft Skype for Business at a pace that suits you, leaving your existing telephony or communication systems in place while you trial the features and benefits.

Our highly experienced Microsoft Skype for Business consultants can discuss your communication needs and produce a systems design and project plan that utilises our full IT services portfolio and recommends the most appropriate network infrastructure, connectivity services, software applications, Microsoft software licensing and end user devices for your Skype for Business deployment project.

Microsoft Office 365 and Microsoft Skype for Business Online

In addition to traditional on-premise deployments, Nexus can offer public, private or hybrid cloud computing platforms for Microsoft Office 365 and Skype for Business Online through one of our strategic partners.

With Office 365 and Skype for Business Online you can:

  • Work from virtually anywhere using the Office applications and communication tools you trust across your favourite devices.
  • Keep everyone in sync with enterprise-grade email and shared calendars that they can access at their desk or on the go.
  • Create, store, edit and share Office docs online, so they're available wherever you and your teammates are working.
  • Collaborate with teammates, partners and customers with documents that are always up to date and accessible from almost anywhere.
  • Connect immediately or set up and host online meetings with multi-party HD video conferencing, real-time note taking and screen sharing.

Whether you are a small business or multinational organisation, Microsoft Office 365 and Skype for Business Online offer plans that give you virtually anywhere access to the Office tools you know and rely on, plus business-class IT services that are easy to administer. Nexus can help you relocate your complete office environment in the cloud.

Infrastructure & Gateways

Nexus work with many of the industry’s leading IT and communication infrastructure manufacturers to ensure we have the widest range of products in our portfolio to meet the needs of small-, medium- and enterprise-sized organisations.

We specialise in deploying and supporting unified communication infrastructure and media gateways that connect PBX, IP and PSTN voice networks to Microsoft Lync or alternative communication platforms.

Media gateways from Nexus provide the essential interface between your VoIP network and legacy telephony equipment, TDM PBXs and the PSTN. The devices support a wide variety of digital and analogue telephony interfaces (E1/T1, BRI, FXO/FXS) with flexible density options to suit even the most complex of deployments. The underlying voice processing technology ensures exceptionally high levels of voice quality.

Our experienced team of consultants and engineers can help your organisation to plan and manage the following communication infrastructure and connectivity technologies:

  • Legacy and IP-based Private Branch Exchanges (PBXs)
  • Public Switched Telephone Networks (PSTN)
  • SIP and IP Trunking
  • Fax machines, analogue phones and IP phones

Reliable network infrastructure services at remote offices are essential in order to maintain business application availability for critical processes such as voice and video. Nexus supply enhanced gateways that offer direct SIP connectivity between your enterprise voice infrastructure and PSTN, supporting gradual migration from TDM to IP, and PSTN to SIP trunking using enterprise class session border controllers.

There are a wide variety of infrastructure and media gateway considerations that must be addressed to deliver a successful unified communication project. Nexus technical personnel can guide you through the process and ensure you purchase the right equipment, licensing, IT services and support.

VoIP & SIP Trunking

Nexus has selected a number of strategic partners to provide customers with VoIP and SIP connectivity service options.

SIP trunking provides deliver telephone services and unified communications to customers equipped with SIP-based private branch exchange (IP-PBX) and Unified Communications facilities. Unlike traditional telephony where physical wires were once delivered from a telecoms company, SIP trunking operates over an existing broadband or leased line allowing an organisation to replace their traditional fixed PSTN lines with a SIP trunking service provider.

To utilise SIP trunks you need either an IP enabled PBX or a media gateway. Outgoing calls are then routed out via the SIP trunk instead of using costly PSTN lines. SIP trunks offer significant cost savings, eliminating the need for analogue, ISDN BRIs (Basic Rate Interfaces) or PRIs (Primary Rate Interfaces).

With SIP trunks, home workers can use the internet to stay connected to the office, make telephone calls or use other communication tools. You can connect multiple office PBXs and eliminate the cost of inter office telephone calls and offer the flexibility of overflowing calls to other offices at peak times or out of hours.

The VoIP and SIP trunking packages that Nexus supply include the following features and benefits:

  • No requirement for an on-site session border controller.
  • Disaster recovery plan for emergency routing to alternative IP addresses or PSTN numbers.
  • Near real-time call detail reporting via secure portal.
  • Access to international local numbers in over 50 countries.
  • Full local number portability in the UK and many other countries.
  • No additional equipment required to connect with Microsoft Lync.
  • Ability to dimension channel allocation.
  • Improved call security with call encryption (transport layer security).

Nexus offer a full SIP installation and configuration service that ensures your SIP trunks are deployed effectively; if necessary we can provide structured cabling services to facilitate your connectivity plans.

Handsets & Headsets

The selection of end user devices is often considered critical to the successful adoption of any communication platform. Nexus are able to provide advice and offer devices for evaluation, so your end users can test and try out handsets and headsets before you buy.

We can help you to choose from the extensive range of devices and accessories that are optimised for unified communications. We own and operate www.LyncStore.co.uk, one of the UK’s leading suppliers of IP phone handsets, headsets, webcams and conference devices.

Video Conferencing

Nexus can help you to use Microsoft Lync or other unified communications technologies to make it easy for users to create, moderate and join ad-hoc collaboration sessions and online meetings with internal and external users.

Video conferencing is no longer a compromise when you have HD video, one-click desktop and application sharing, simple meeting requests and the ability to start a conference on a mobile phone and continue on a PC.

With today’s video conferencing platforms we can enable you to control your conference participants, schedule online meetings from Microsoft Outlook or participate in a conference by installing a web or mobile client application.

We specialise in supplying innovative audio-visual technology for organisations to enhance the delivery of video conferencing and we can integrate it with your existing computer systems, network infrastructure, enterprise messaging and communication platform, helping to maximise the value of existing investments.

We understand that effective video conferencing services can unite mobile and geographically dispersed workers and it is a crucial tool for facilitating rich communication anywhere, anytime.

Business Process Integration

Unified communication technologies offer the ability to tightly integrate communication and business processes to boost operational efficiency and productivity.

Nexus supply software development services that can further leverage your investment by creating bespoke workflow or automation tools for Microsoft Office, Lync, SharePoint, Exchange and other unified communication products.

Call Recording & Contact Centre

We offer a wide range of business applications that are optimised for unified communications environments including call recording, contact centre, billing and reporting services.

Call recording can bring significant benefits and is becoming increasingly important with changes in technology and working habits. Call recording solutions can now record 100% of your telephone calls. This can be essential where legal, compliance, liability, quality assurance, security and sales verification obligations need to be met. Our call recording solutions are compatible with VoIP, TDM and hybrid telephone systems.

Every organisation has a unique telephone contact centre requirement and it can vary dramatically according to different industry sectors and business models. We can help organisations to deploy contact centre, call accounting and customer relationship management (CRM) solutions that are integrated software suites, which provide sophisticated contact centre functionality developed exclusively for unified communication architectures.

We use industry-leading contact centre software to combine Automatic Call Distribution (ACD) and feature-rich applications, telephony, conferencing, messaging and mobile tools in a familiar interface.

The contact centre applications that we supply add sophisticated functionality to Microsoft Lync or other unified communications platforms. Users are able to control their availability to queues, enable call centre agents and supervisors to recognise customer calls, prioritise calls, instantly change agent and queue availability and provide call handling business intelligence from across the organisation.

FREE Equipment Evaluation

When selecting a unified communication handset, headset, webcam or conferencing device, we realise that the sheer number of makes and models available on the market can be bewildering. To alleviate this issue we offer a FREE equipment evaluation service, where you can trial several unified communication devices in your own environment or at our Technology Demo Suite. You can establish which device offers the best features, functionality and value for money before you purchase multiple devices.

Technology Demo Suite

The Nexus Technology Demo Suite in Exeter is a multi-vendor, state-of-the-art, fully functional IT demonstration and testing facility, loaded with the most up to date products and technologies from a range of industry leading manufacturers.

We have brought together best of breed IT solutions into one location, so you can immerse yourself in the latest and greatest unified communications technology. You can see Microsoft Lync and other leading solutions in a live environment and try certified devices from all major manufacturers.

www.LyncStore.co.uk

At LyncStore we are passionate about new technology and only sell products we know you will love. LyncStore is a trading name of Nexus Open Systems Ltd. and we are a UK company specialising in the sale of Microsoft Skype for Business and Lync-compatible products for the business and home office environments.

Offering impartial and expert advice, we want to help you select the perfect unified communication solution for your needs. LyncStore are authorised internet dealers for some of the industry’s most respected manufacturers including Aastra, AudioCodes, ClearOne, Dell, HP, iFusion, Interoute, Jabra, Logitech, Microsoft, Plantronics, Polycom, Sennheiser and Snom.

Installation & Support

Nexus offers a comprehensive unified communications installation and configuration service from concept, design, deployment and testing to handover and training. You can rest assured that we can help you at every stage of your project.

We supply a number of post-sales support and maintenance and managed IT services to protect your investment.