IT is an essential part of doing business today and can often be a differentiator between you and your competitors. Our Managed Services allow you to focus on running your core business more effectively, rather than dealing with your IT infrastructure.You'll get faster problem resolution and greater expertise without the need for expensive internal resources. Proactive monitoring and regular maintenance also means you'll be able to take a more preventative approach rather than reactive.
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Core to our Managed Services is offering you a flexible approach. Whether you want our experts to handle your entire IT infrastructure or work with us to create a bespoke solution from our full spectrum of expertly delivered services, we'll ensure you receive a Managed Service solution that works best for you, meaning you'll have more time to make sure your business is running smoothly.
Whether you need a fully managed service or something more bespoke to manage a specific set of hardware, you’ll always get the benefit of our Core Managed Service, this is at the core of all our managed service offerings.
To make sure from the outset your infrastructure is in a healthy state, at the beginning of any managed service we start with a structured on-boarding process including an in-depth systems audit and health-check.
To ensure your receiving the highest levels of service and customer care you'd expect, All customers are assigned a dedicated service desk manager, who's there to make sure your happy with the service.
You'll never be in the dark with what’s going on with your IT infrastructure with monthly ticket reports, quarterly service reports and an annual Managed Service review.
The importance of rapid problem resolution when IT infrastructure is concerned is often imperative to the day to day running of any business. That's why as part of the core managed service you'll have access to our experts on our dedicated Service Desk, manned by experienced first, second and third-line support who only speak jargon-free English.
30 minute SLA for critical incidents
100% of critical incidentsare responded to within SLA
We resolve 92% of incidents remotely
98% of incidents are responded to within SLA
98% customer satisfaction rate
Flexible approaches to support
We’re confident we’re the South West's number one supplier of Managed IT Services, but don’t take our word for it. See what some of our Managed Services customers think of the service we provide them with.
I believe having Nexus as an extension of my resources will allow our firm to be stable and prepared for the future
Working with Nexus allows us to focus on our customers rather than our IT, it's been critical to the recent growth we've experienced
Talk to us today to discuss our flexible Managed Services