Devon & Somerset Fire and Rescue Service - Microsoft SCCM Upgrade Services

Industry Sector:
Public Sector
Contact Name:
Ben Wright
Year:
2013
Job Title:
ICT Technical Support Team Leader

Overview

To enable Devon & Somerset Fire & Rescue Service to effectively manage software updates to their Microsoft and Non-Microsoft software products, the service wished to upgrade Microsoft System Center Configuration Manager (SCCM) to the latest version and engaged with Nexus to facilitate the deployment.

Solution

Devon & Somerset Fire & Rescue Service (DSFRS) is the largest non-metropolitan fire and rescue service in the UK. Their mission is to make the counties of Devon and Somerset (including Torbay and Plymouth) a safer place. The service has 85 fire stations, the second largest number in England and 2,300 committed and dedicated personnel.

To enable DSFRS to effectively manage software updates to their Microsoft and Non-Microsoft software products, the service wished to upgrade Microsoft System Center Configuration Manager (SCCM) to the latest version and engaged with Nexus to facilitate the deployment.

DSFRS were already using Microsoft SCCM for general IT systems management. However, the service wished to upgrade to SCCM 2012 with Service Pack 1 (SP1). The new version of the software facilitates the easy discovery of software installed on client PCs and the deployment and implementation of software updates or upgrades for both Microsoft and Non-Microsoft software products and operating systems.

Nexus were selected by DFRS to help plan and support their Microsoft SCCM 2012 upgrade project. Senior Engineers from Nexus with a wealth of experience in the deployment of Microsoft SCCM provided consultancy and analysis services by discussing the capabilities of SCCM with key IT personnel at DSFRS. They outlined how the software could meet the needs of the organisation and defined the scope, deliverables and deadlines for the project, to ensure that the requirements of the team and the organisation were fully met.

It was agreed that Nexus would supply software installation and configuration services and perform the SCCM upgrade and configure the software over a five day period. The following tasks were successfully completed and delivered on time:

  • Implementation of a new Windows 2008 R2 Server
  • Installation of Microsoft SCCM 2012 SP1 and SQL 2008 R2
  • Configuration of Microsoft SQL reporting services
  • Creation of client PC software update policies for Microsoft, Adobe and Java software
  • Configuration of system boundaries and discovery scopes
  • Customised client PC settings on low bandwidth connections
  • Creation of collections for staged operating system and software update groups

DSFRS utilised retained technical services from Nexus to accelerate, plan and complete their Microsoft SCCM upgrade project. As a direct result the IT Team at DSFRS are now able to automatically maintain and update their entire client PC base and also measure the compliance of critical Microsoft and Non-Microsoft products. In the future additional SCCM features will be enabled and Nexus engineers will be available to provide advice or onsite deployment services for the next phase of the project.

Customer Comment

Nexus provided excellent technical expertise that enabled us to push this project though in a short time scale, leaving us with a fully working solution which our internal team are able to use with great benefit to the organisation

Ben Wright, ICT Technical Support Team Leader