Distribute the right communication to the right person, at the right time, regardless of location or device.
Efficient customer experiences, every time
Everything is focused on enabling efficient and productive experiences between customers and your company.
Powerful business intelligence
Streamline your operations using powerful business intelligence seamlessly built into the interface.
Enterprise communications & experience management
Industry-proven enterprise communications and experience management for Microsoft Teams and Skype for Business
AnyWhere 365 Universal Key Features
100% native certified seamless real-time integration with Microsoft Teams and Skype for Business.
Dynamic routing of calls based on, geography, prompts, CRM, skills and numbers.
Powerful management of agents across multiple contact center groups and skills.
Interactive Voice Response
Route calls based on customer choices. Bypass IVR with Smart Routing based on who’s calling.
Call & Chat Recording
Record calls and chats, and make them available in reports and CRM systems.
Reporting & Wallboards
Discover bottlenecks, patterns and trends in historic engagements to help streamline operations.
New to teams and need a little help?
If you want to go further than the basic chat functionality, you might need a little help. Microsoft has provided comprehensive instructor-led online training to help your team get to grips with getting the most out of teams.