IT Support
Delivering IT support and solutions to clients across England and Wales, Nexus offers managed IT support, infrastructure support and consultancy serving as your complete trusted IT partner.
Microsoft 365
We are a Microsoft Solutions Partner, specialising in the licensing and deployment of office software, including Copilot, SharePoint, Teams Phone and Defender cybersecurity.
Why choose Nexus for your managed IT Support?
With over 25 years experience and a team of over 50 skilled professionals, Nexus is your trusted IT partner. Whether you manage your IT internally or prefer outsourcing, we’ve got a range of support packages to meet your business needs.
Headquartered in Exeter and with further presence in Bristol, Cardiff and Birmingham, we have customers across England and Wales, providing industry-leading services and solutions to multiple sectors including education, enterprise, SMEs and local and central government.
You’ll enjoy peace of mind as we’re ISO27001 certified, Cyber Essentials Plus Certified and a Microsoft Solutions Partner in Modern Work.
Highly-Rated IT Support
How are we doing?
1st Response
Service request 1st response within target
Resolved
Service requests resolved within target
Satisfaction
% of service users clicking the happy face on ticket survey
Data from Q2 2024
The Benefits of Nexus Managed IT Services
Fixed Costs
With a fixed per user/per server pricing model, scaling your business is made easy and clear from the start.
Planning & Strategy
Following an initial in-depth system audit, an IT strategy plan is compiled for every client, outlining when and why investment is required, reducing unexpected costs.
Pro-active Monitoring
Your systems, servers and PCs are monitored 24/7 to ensure, where possible, issues are caught ahead of time.
Service Desk
Staffed with Microsoft Certified Professionals (MCPs) ready to assist you by phone, email or in person, with a focus on first-call resolution.
Cyber Security
Industry-leading security products, deployed by experts, ensuring you get the best solution for your business.
Microsoft 365 Expertise
Work with our leading Microsoft experts to get the most from your Microsoft 365 licences or Microsoft Azure solution.
Since our formation in 1998, our aim has been to work with market-leading suppliers and best-in-class partners to deliver the superior support.
Highly accredited engineering staff with continuous training
Rigorous ISO27001 information security certified, rare in our sector
Mature, contemporary suite of IT tools and services
Capable service desk with high positive feedback scores who fix about about two thirds of client tickets on first attention
For three years in a row, we have been named as one of the top 50 managed IT service providers in the UK in the independent Cloudtango industry review.
They said: “… Nexus Open Systems Ltd demonstrated an excellent track record delivering innovative IT services and cloud solutions while exceeding customer expectations.”
Strategic Partners
The worldwide Microsoft Partner Program is for technology companies that use Microsoft software to build or distribute innovative software and hardware solutions.
As an accredited Microsoft Solutions Partner, Nexus has the Modern Work designation at SMB and Enterprise level in the Microsoft Partner Network, demonstrating our ability to meet the evolving needs of business customers in today’s fast-moving marketplace. We are actively pursuing multiple of these new designations.
We also subscribe to Advanced Support for Partners, so we can also escalate more quickly and directly to experienced Microsoft cloud engineers.
Case Studies
Over the last 25 years we’ve delivered successful projects and solutions to over 1,000 organisations across all sectors. We aim to help our customers work more efficiently and achieve maximum return on their investments. Please browse our case studies to find out about our work and how we’ve helped our customers.
Leased Line WAN for Amicus Law
Riviera Produce – IT Refresh, Wi-Fi and Disaster Recovery Solution
Cardo Group – IT Update and Merge
Progressive – Migrating to Microsoft Azure and SharePoint
Recovering from Ransomware: BCDR with Nexus Cloud Connect
Bishop Fleming – Long-Term IT Support Relationship
Get in touch
Use the contact form to reach one of our team.
